>> (Our design team will never listen. This is because they, one, don't listen to anyone ever; and two, never use the products they design. Oh, sure, there might be a user study or two. But they never actually have to live with or work with the damn things.)
This is so obvious from everyday life that someone really ought to write a paper about it and have it published in Nature. Because it will certainly be published. It will probably become the most cited paper of all times, just because of all the pent-up pissed-offery that everyone carries in them, going around in a world where nothing. ever. fucking. works! dammit.
Pfh. Sorry for the vent. This is what impractical design does to people.