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Heroku: We’ve Heard Your Feedback

blog.heroku.com

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Re: Heroku: We’ve Heard Your Feedback

#31

Post by ev1 »

nomilk wrote: post #18

> We’ve heard your feedback on our communications during this incident. You want more transparency, more in-depth information, and fewer “we are working on it” posts. Well, those, and : 1. Speed. It took days for heroku customers to be told about this. 2. Customers sign up at "heroku.com", the platform is called "Heroku", the CLI is "heroku", everything's heroku, so don't send emails from a parent company (Salesforce…

re: 2

interestingly, when i log in or reauthenticate, or log in through the heroku cli, I get sent to https://verify.salesforce.com/v1/verify/

Re: Heroku: We’ve Heard Your Feedback

#32

Post by [deleted] »

Sebb767 wrote: post #26
bpeebles wrote: post #13

Earlier quoted context omitted.

There doesn't seem to be anything different now than 6 hours ago. So posting it after 8pm EDT/5pm PDT Friday seems very intentional.

With what intention? Honest question, I don't see a strategic advantage in posting this on a Friday. More of a disadvantage, actually, with less visibility.

[deleted]

Re: Heroku: We’ve Heard Your Feedback

#35

Post by sergiotapia »

nakovet wrote: post #22

Heroku is a one of kind platform, many tried to replicate, none have come close, the ability to setup a whole app with a few clicks on dynos and add-ons is great. The price was always salty $50/month for 1gb RAM shared CPU, and in the few past years no newly released features comes to mind. As a customer I have no idea what this security issue impact, the communication has been poor as this post does not clarify much…

Sorry but Render at their lunch entirely. Try it. https://render.com/docs/deploy-rails

Want simple? Use a build.sh

Want a bit complexity? Use a Dockerfile.

Their docs are really copy paste for 99.9% applications. Whoever in that company made the decision to invest in docs was right on the money. It made switching to them a much easier choice. https://render.com

Re: Heroku: We’ve Heard Your Feedback

#36

Post by mattl »

RileyJames wrote: post #19

“I have a lifelong enthusiasm for developers and the experience they have building software together” And then drops a link to contact them, via LinkedIn… LinkedIn is the polar opposite of GitHub. It’s the worst example of social media, from its news feed, to spam invites. And it’s broken every rule in the “be a good netizen” play book, from constant spam, to slurping your email contacts and surveillance to the extre…

Email address is good but also an issue tracker or better yet IRC or something public would be good.

Re: Heroku: We’ve Heard Your Feedback

#37

Post by ojame »

sergiotapia wrote: post #33

If you're on Heroku how do you deploy now? It says it's still weeks away before you can deploy - did I read this right?

Still weeks away from enabling the GitHub integration again, you can still manually deploy via the heroku CLI.

Our team realised heroku was going to take weeks and we’ve replicated our “review app” development workflow with GitHub actions that clone apps on PR, push code and rebuild them on push and destroy them on PR close. It’s not as seamless as the heroku GitHub integration but it’s good enough for now.

Re: Heroku: We’ve Heard Your Feedback

#38

Post by dr3adnauth »

RileyJames wrote: post #19

“I have a lifelong enthusiasm for developers and the experience they have building software together” And then drops a link to contact them, via LinkedIn… LinkedIn is the polar opposite of GitHub. It’s the worst example of social media, from its news feed, to spam invites. And it’s broken every rule in the “be a good netizen” play book, from constant spam, to slurping your email contacts and surveillance to the extre…

No post body was provided.

Re: Heroku: We’ve Heard Your Feedback

#39

Post by izzygonzalez »

ev1 wrote: post #31
nomilk wrote: post #18

> We’ve heard your feedback on our communications during this incident. You want more transparency, more in-depth information, and fewer “we are working on it” posts. Well, those, and : 1. Speed. It took days for heroku customers to be told about this. 2. Customers sign up at "heroku.com", the platform is called "Heroku", the CLI is "heroku", everything's heroku, so don't send emails from a parent company (Salesforce…

re: 2 interestingly, when i log in or reauthenticate, or log in through the heroku cli, I get sent to https://verify.salesforce.com/v1/verify/

When I saw the Salesforce email I thought I was being spammed or phished or getting a job offer.

Re: Heroku: We’ve Heard Your Feedback

#40

Post by wly_cdgr »

charcircuit wrote: post #6

>The Heroku team and their colleagues have worked around the clock, including nights and weekends Can someone more familiar with an event like this tell me what they are working so hard on? I imagine securing the vulnerable service and resetting various credentials doesn't take that much work.

They're working on their optics, amigo
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