Sentry.io outage • Hacker News Board

Re: Sentry.io outage

#81

Post by generalk » Fri, May 06, 2022, 7:07 PM UTC

Nextgrid wrote: post #27

Cthulhu_ wrote: post #15

Earlier quoted context omitted.

> run your own. Is there a good name for this theory that self-hosting something is more reliable? I mean yeah, if you have an outage it only affects you and your customers so I guess it's an improvement in that regard, but thinking you're better at running software than a SaaS is hubris.

> but thinking you're better at running software than a SaaS is hubris. Disagreed on several points. First off, if you're using something like Sentry, chances are that building and running software is your job so it should not be a problem. If self-hosting Sentry is a problem I would start doubting the skills of your tech team. Second, running a service for your own use is very different to running a service that has…

  > If self-hosting Sentry is a problem I would start doubting the skills of your 
  > tech team.

I can't think of any team I've worked at in the past year for whom reading the self-hosted Sentry docs and standing up an instance would be impossible.

However, my experience is by and large at early-stage startups, and so I also can't think of any instance where I'd want to have my team working on that when they could be working on adding value to our product. If I can pay Sentry to handle setup, scaling, maintenance, etc (and I do!), then that's worth it when weighed against the dollar and opportunity cost of having my team handle it.

That's not to mention maintenance or other issues.

Re: Sentry.io outage

#82

Post by CSDude » Fri, May 06, 2022, 8:20 PM UTC

#HugOps from ex-Opsgenie SRE. I know the pressure you are on as a mission critical software that people depend on you with their alerts, exceptions etc. I left more than 6 months ago and still recovering from the responsibility toll.

You have a great history of availability and would like to say congrats.

Re: Sentry.io outage

#83

Post by dijit » Fri, May 06, 2022, 9:39 PM UTC

generalk wrote: post #81

Nextgrid wrote: post #27

Earlier quoted context omitted.

> but thinking you're better at running software than a SaaS is hubris. Disagreed on several points. First off, if you're using something like Sentry, chances are that building and running software is your job so it should not be a problem. If self-hosting Sentry is a problem I would start doubting the skills of your tech team. Second, running a service for your own use is very different to running a service that has…

> If self-hosting Sentry is a problem I would start doubting the skills of your > tech team. I can't think of any team I've worked at in the past year for whom reading the self-hosted Sentry docs and standing up an instance would be impossible. However, my experience is by and large at early-stage startups, and so I also can't think of any instance where I'd want to have my team working on that when they could be wor…

Just so we're clear: I completely agree with that stance. My grandparent comment is quipping that the option is rarely on the table.

We as an industry build our businesses on proprietary solutions that are difficult (nearing on impossible) or extremely expensive to self-host.

I love that there are options for SaaS; I strongly dislike being locked into SaaS -- and it feels like a lot of the companies I join are locked into some SaaS offering with no possible migration plan, despite dubious uptimes, awful support, rising prices and overall dissatisfaction with the product. (atlassian springs to mind immediately)

It's tech debt, of a certain type; and some tech debt is acceptable, especially in a startup.

Having an option such as Sentries to self-host is basically the best you're going to get... Gitlab is the same: Pay them to host, or host it yourself, the product is the same, the only "debt" incurred is the setup and migration, which is much lower than, say, Jira -> YouTrack.

Re: Sentry.io outage

#84

Post by raunometsa » Sat, May 07, 2022, 5:17 AM UTC

mekster wrote: post #71

raunometsa wrote: post #55

I wake up to discover that my site https://remotehunt.com is super slow. First thing I do is visit HN to see what's up and I instantly see that Sentry is down. I'm using Sentry to monitor logs and it now makes sense. Ok, so I remove Sentry from Laravel's error handler but nothing changes. And it's weird because sometimes it works, sometimes not. I tweak some things on Cloudflare (turning on Under Attack mode etc). I…

You post not knowing what happened just to say you don't use sentry in the end?

I did use Sentry and my problem was solved when I removed it.