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Sentry.io outage

status.sentry.io

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Re: Sentry.io outage

#11

Post by scblzn »

Klathmon wrote: post #7
dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

Has anyone here used their self hosted version? I always assume that running an on-prem version of a SAAS offering is going to be a shit show, but I'm curious if anyone here uses it?

I do, it works great with their docker-compose install - processing a few billion events per day here. Installation and subsequent minor/major upgrades without any flaw so far, plus they have extensive documentation for the self hosted version which is to note.

Re: Sentry.io outage

#12

Post by franch »

Klathmon wrote: post #7
dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

Has anyone here used their self hosted version? I always assume that running an on-prem version of a SAAS offering is going to be a shit show, but I'm curious if anyone here uses it?

I'm using it for a small project and it works fine. Self hosting is documented here: https://develop.sentry.dev/self-hosted/

Upgrading is a little bit tricky: in my (limited) experience the upgrading procedure for the self-hosted version sometimes fails and requires to take the application offline to perform the upgrade (but it is very possible that I may be doing something wrong).

It is really an invaluable tool.

Re: Sentry.io outage

#13

Post by MrHamdulay »

Klathmon wrote: post #7
dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

Has anyone here used their self hosted version? I always assume that running an on-prem version of a SAAS offering is going to be a shit show, but I'm curious if anyone here uses it?

The SaaS offering came later. I used to run it on-prem a few years ago before the SaaS showed up and it was very low maintenance. More of a fire and forget situation once it was set up.

Re: Sentry.io outage

#14

Post by kawsper »

dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

I love Sentry.

But my team settled on Honeybadger.io which is fine, but I still prefer Sentry.

Re: Sentry.io outage

#15

Post by Cthulhu_ »

dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

> run your own.

Is there a good name for this theory that self-hosting something is more reliable? I mean yeah, if you have an outage it only affects you and your customers so I guess it's an improvement in that regard, but thinking you're better at running software than a SaaS is hubris.

Re: Sentry.io outage

#18

Post by dijit »

Cthulhu_ wrote: post #15
dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

> run your own. Is there a good name for this theory that self-hosting something is more reliable? I mean yeah, if you have an outage it only affects you and your customers so I guess it's an improvement in that regard, but thinking you're better at running software than a SaaS is hubris.

Yes. It’s called “understanding your constraints”.

The inverse is “appeal to higher power”; (implication being that its almost religion since it’s based on faith).

However: if you think that running large systems is hard, then it follows that it’s better to deploy small systems.

There can be times to outsource for sure, and I’m being relatively glib: but this idea of rent vs own is quite pervasive in the industry and it leads to dangerous situations where entire companies grind to a halt because these trade offs were talked down.

Regardless of that; understanding the trade offs is important, the famous “your nines are not my nines” is good to reference here: https://rachelbythebay.com/w/2019/07/15/giant/

Re: Sentry.io outage

#19

Post by endemic »

Klathmon wrote: post #7
dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

Has anyone here used their self hosted version? I always assume that running an on-prem version of a SAAS offering is going to be a shit show, but I'm curious if anyone here uses it?

A previous company did. Reliability seemed fine; it was a way to ensure no PHI/PII was accidentally sent to a 3rd party as part of an error report.

Re: Sentry.io outage

#20

Post by viraptor »

Cthulhu_ wrote: post #15
dijit wrote: post #6

Sentry is a great product, I love even more that you can self-host it; otherwise I would be one of the people denigrating everyone for running their entire operation on SaaS products. As it stands if their reliability leaves something to be desired: run your own. These things happen, they’re more common the more complicated or huge your setup. Good luck to them in getting it resolved.

> run your own. Is there a good name for this theory that self-hosting something is more reliable? I mean yeah, if you have an outage it only affects you and your customers so I guess it's an improvement in that regard, but thinking you're better at running software than a SaaS is hubris.

Not sure about the name, but there are reasons to expect more reliability. You're only handling your traffic, not all the customers at once. You don't need to scale/distribute that far. And you can predict the traffic/storage needs better. In SaaS case someone does it for you, but it's a much bigger problem and they care less about you (as a single customer id 37826) than you do.
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