This passwordless signin process sounds neat, but will it increase Google’s power to lock people out of things? I don’t understand why Google doesn’t have an ombudsman - consumers have no recourse when Google locks them out, and it seems the consequences of Google locking you out are ever increasing. I think we’re going to need legislation to force Google to make a proper appeals process.
Coming soon to an EU country near you!
The EU digital markets act address this issue directly, by requiring “gatekeepers” to provide human customer response, and clear processes for appealing bans etc and generally forcing companies to provide something akin to due-process.