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The Google incentive mismatch: Problems with promotion-oriented cultures

warp.dev

541–550 of 613 posts

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#541

Earlier quoted context omitted.

You should reward only based on customer satiesfaction and adoption.

Agree - one feature that is missed w.r.t. long term customer satisfaction and adoption is long term support for previously delivered features. This is exacerbated when product managers/SW teams are mostly measured on new feature delivery metrics. The full feature lifecycle and reducing bus-factor across the entire existing product feature set is rarely considered as its not generally captured in OKR metrics.

You could count the number of customer complaints. Oh wait, we’re talking about Google..

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#542
It is an eternal quandary - make money and promotions not the central theme of your life. Move jobs, when it becomes a soul-sucking promotion oriented culture. I chose this path - am probably poorer than FAANG folk, but I did not trade my soul and find joy in the work that I do.

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#543
post #262

Earlier quoted context omitted.

I'll see your M1 and raise you a trash-can Mac Pro, and the fact that anything other than a Mac Pro can't be upgraded. But it's actually more about the software than the hardware. Once upon a time Macs were the computer that Just Worked. But recent devices, including phones, tablets, and laptops, have major usability issues. It's more about the software than the hardware, but with Apple you literally cannot separate…

I somewhat disagree? To be honest, the current UI look-and-feel hasn't bothered me at all. I can't recall ever being confused by it (with one exception: iPad multitasking). Perhaps I've simply internalized it to such a degree that I accept it, warts and all, without thinking about it critically. But it's difficult for me to be too upset by a UI that really has "just worked" for me. As long as my customized keyboard s…

> I can't recall ever being confused by it (with one exception: iPad multitasking).

Oh god, don’t get me started. Not a single thing in any field of technology puts me straight into confused-grandma-mode as quickly and thoroughly as accidentally going into multitasking mode on the iPad. Oh god how do I close the floating safari window I accidentally opened? Why does swiping it off the screen do nothing? Oh god now there’s a weird paddle thing on the right side, and now it’s… gone? Is that window just there running forever now? Or I drag it to the left and now… oh god now it’s in split view. How do I go back? I move the vertical bar all the way to the side and now I have two safari windows, but I can only see them for a brief period when I cmd-tab… somebody please help me oh god.

Granted, it’s a little better each release, and used to be so much worse, but it’s still ungodly awful and impossible for me to figure out. I wish I could just disable it outright.

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#544

I've been at Google for 12 years, and this has not been my experience. While it is a popular narrative, it is by no means dominant, and is fairly specific to individual teams. I got my second promotion leading the Google Maps Desktop Latency team. We demonstrated impact solely by reducing load latency and increasing performance while advocating for latency consciousness across the product space and implementing laten…

Reducing latency is mostly easy to measure, has directly understandable implications, is likely (and understood to be likely) quite difficult to pull off on a product like maps. It's basically a perfect promo packet project. The example given by the author - fixing lots of tiny features in sheets - is the opposite. Difficult to measure, lots of little and difficult to explain implications, sounds kinda easy - many in…

I disagree. Add a couple of these features, put them behind an experiment flag, and inspect metrics that matter. What usage are they getting? Do users in the experiment use the product more frequently? And for longer periods? If not, perhaps feature parity with Excel is not the highest impact project, despite the feature requests. If you are finding it hard to come up with measures that show impact towards your orgs' OKRs, this is also a signal that your pet project may not be the best thing for you to spend time on in the eyes of your bosses.

At a high level, promo is an incentive that directors and VPs use to keep an org working towards strategic goals. You may disagree with those goals, but that doesn't necessarily mean promo is broken.

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#545

I've been at Google for 12 years, and this has not been my experience. While it is a popular narrative, it is by no means dominant, and is fairly specific to individual teams. I got my second promotion leading the Google Maps Desktop Latency team. We demonstrated impact solely by reducing load latency and increasing performance while advocating for latency consciousness across the product space and implementing laten…

> With a little bit of thought around how to show that the work you are doing actually is valuable to your organization's OKRs, you can get promoted doing whatever work appeals to you the most. If you put yourself in the shoes of an L3 or L4, you know this is not exactly true. Who your manager is and what their priorities are, and how they view the promo process can greatly affect your ability to get a promo. I mean,…

I don't see how any of this is specific to Google. Everything you've said here is how companies function. If you want to work on things that are not important to your manager, why should you expect anything? And bad managers exist everywhere.

My point here is that my managers thought the latency of Google Maps was important, doing good work on it got me promoted, it was not a product launch, and things like this are happening all the time across the organization.

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#546
post #226

I spent over 9 years at Google. Got promoted 3 times. Was a manager. Google is absolutely bonkers when it comes to promotions. At every opportunity to provide feedback towards upper management, I had one consistent refrain: Everyone needs to chill the f### out. The stakes (seem) too high. The amount of time invested is too high. The amount of discussion, rehashing, tinkering, rejiggering, and calibration is just too…

It would be great if promo wasnt such a big deal. But when I look at the comp for an L3 software engineer, and the comp for an L5 software engineer, I have a hard time seeing how you could make people pay less attention to promo. I guess you could switch the process to "promo after N years of not being fired at your current level" but that seems even worse.

You are right. Till the time you have promotions tied with significant pay bump, you will have people working their a* off for promos and trying to do all it takes to satisfy criteria.

>I guess you could switch the process to "promo after N years of not being fired at your current level" but that seems even worse.

Though, If you do this you will have a culture where people are scared all the time and don't feel any job security.

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#547
post #492

Earlier quoted context omitted.

Any promo process with any randomness (especially a promo process that changes over time as upper management changes) is effectively a stochastic version of "promo after N years after not being fired." I don't worry much about promos, but still randomly get promos because the stuff I found important for a few years was also nicely slotted into the promo standards at the time. And the obsession on titles and such book…

> but honestly, once you can afford a house or whatever That's probably where Bay Area housing inflation has an effect - houses that used to be affordable to "normal" engineers are now only affordable to staff engineers. Tech companies are hiring more and more people scrambling for a fixed supply of housing. Of course it's dystopian!

I'm a staff engineer at one of FAANG and I cannot afford a house in bay area in 2022 (only considering prices and not the recent rate hikes). It's Sr Staff+ in bay area now for affording a decently sized house in a decent neighborhood that isn't too far from work centers like MV, SV and SF.

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#548
post #226

I spent over 9 years at Google. Got promoted 3 times. Was a manager. Google is absolutely bonkers when it comes to promotions. At every opportunity to provide feedback towards upper management, I had one consistent refrain: Everyone needs to chill the f### out. The stakes (seem) too high. The amount of time invested is too high. The amount of discussion, rehashing, tinkering, rejiggering, and calibration is just too…

Can't speak to Google, but I can say that having ICs write their own packets has been hugely enabling for me at other companies. It means their success isn't reliant solely on implicit visibility of their work by me (which in turn meant I either had to maintain visibility on everything to the nth degree, get everyone to give constant feedback on each other, or fail to recognize their successes). I still come in and h…

I did my own promo packet at a large tech company and it was the most depressing, demoralizing experience I ever had. The packet had 10's of things mentioned in it to provide evidence for and I felt I have done 2-3 big projects and I'm mentioning same thing for every line item but that was because we don't produce one line item worth of evidence in one project. Eng promotions at large tech companies are the most de-humanizing, de-moralizing things ever. I got promoted but I felt my morale took a huge dip after starting promo process as compared to before.

Re: The Google incentive mismatch: Problems with promotion-oriented cultures

#550
post #224

Earlier quoted context omitted.

When it is prevalent (including in the irony of subsequent commentary), it shouldn't be surprising to see it called out, hyperbole notwithstanding.

Oh the irony

Indeed.
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