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User Research Gone Astray: The Case of Windows 8 Explorer

thomaspark.me

11–20 of 42 posts

Re: User Research Gone Astray: The Case of Windows 8 Explorer

#11
>"It seems that essentially, every single command that customers have used or requested has been moved into a ribbon or wedged into some corner of the chrome. And many are rightfully lambasting it."

Being surprised by Microsoft employing the ribbon and persistent UI elements in a redesign of any software product is nothing short utter cluelessness.

The story of the ribbon: [http://www.youtube.com/watch?v=Tl9kD693ie4]

Re: User Research Gone Astray: The Case of Windows 8 Explorer

#13

> "It seems that essentially, every single command that customers have used or requested has been moved into a ribbon or wedged into some corner of the chrome. And many are rightfully lambasting it." Being surprised by Microsoft employing the ribbon and persistent UI elements in a redesign of any software product is nothing short utter cluelessness. The story of the ribbon: [ http://www.youtube.com/watch?v=Tl9kD693ie…

I followed Jensen's blog postings all throughout the development of the ribbon; but it's all highly unconvincing to me, because it fundamentally is at odds with how I interact with software. Menus work for me because they are lists of text; when I'm looking for a command, a list of text is exactly what I want. If it's a command that I use often, it doesn't belong in a menu - for that, something like a ribbon might be a good idea, though a toolbar uses less space and doesn't have tabs, so I think it's better - but for commands I don't use often, lists of text are very close to ideal.

Re: User Research Gone Astray: The Case of Windows 8 Explorer

#14

I wish they'd fix all the annoying little things they broke in Windows 7 before moving onto anything new. In Windows XP, copying files over a network worked. In Windows 7, some "improvements" seem to result in abysmal file copying performance on a very noticeable proportion of machines/networks. The Web is full of such stories, and the best anyone has come to fixing them is basically random tweaking of low-level netw…

ClassicShell fixed much of the oddities of Windows Explorer's tree view for me; it brought back the +, and makes it stay even when you're not hovering with the mouse.

Re: User Research Gone Astray: The Case of Windows 8 Explorer

#15

When the F will people start seeing things from a non-power users perspective before writing such a rant?! At the very least, back up your post with some sort of an objective argument. I know a lot of people who spend minutes looking for simple options that are hidden in menu entries. I think the ribbon is going to be of good use for such people who'd appreciate the most common use-cases/functions within the reach of…

I suspect you missed the point of the article, which was that the telemetry measured the wrong level of abstraction in users' tasks.

Re: User Research Gone Astray: The Case of Windows 8 Explorer

#16
post #7

I don't understand the complaint. The new interface clearly presents what options/actions are available with text names and pictures. Compared to hunting through various menus with only an action's name to determine what something does, this seems an improvment. I would agree that the Ribbon looks visually busy, but isn't it easier to scan through the Ribbon than search through multiple menus to locate an action, or…

No, it's easier to scan menus, because they are left-aligned lists of text. Ribbons have tiles of various sizes depending on measured importance of the action, and that busyness makes it harder to scan.

The lower screenshot looks like someone visually puked all over the top of it. It's got knobs and gizmos hanging out like a big mess of wires, something you'd expect to see in a stereotypical movie genius's garage, not a user-friendly UI.

(Touch UI is a complete red herring, IMO. You want different UIs for different input modalities. That's exactly the opposite of making your mouse UI look like a touch UI; that approach is just as bad as making your touch UI look like a mouse UI, which is roughly what Windows kept repeating and failing with tablets and "Windows for Pen Computing" - the failure here literally goes back decades.)

Re: User Research Gone Astray: The Case of Windows 8 Explorer

#17
post #3

The article asserts that MS completely got it wrong but it doesn't even attempt to persuade the reader with arguments as to why. To me it isn't obvious that adding a ribbon with the most frequently used features to the top of the explorer is a bad approach. I think the ribbon was a mostly a success in MS Office, Notepad, MS Paint, Wordpad and so on. So why not also use a ribbon in the explorer?

Bingo... This is what I was thinking about while reading the article, He cites 1 other blogger who has complained about this. Personally, I generally use the shortcuts for copy-paste but I do appreciate having the ability to avoid right-clicking to do some of the other tasks

Re: User Research Gone Astray: The Case of Windows 8 Explorer

#18

> "It seems that essentially, every single command that customers have used or requested has been moved into a ribbon or wedged into some corner of the chrome. And many are rightfully lambasting it." Being surprised by Microsoft employing the ribbon and persistent UI elements in a redesign of any software product is nothing short utter cluelessness. The story of the ribbon: [ http://www.youtube.com/watch?v=Tl9kD693ie…

I find it painfully ironic that someone supposedly in charge of user interface and making "user experience better" would put in background music that he then has to talk over in a powerpoint presentation.

Edit: Also, I'm a little sad that you're being downvoted for a comparatively informative video.

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