The ONLY way to solve the toxic nature of Twitter is to enforce a)a real name policy, and b)fully verified[1] identities for all users/bots (opt-in, where others by default filter out non-verified accounts in their feeds) Bots can continue to exist, but must be identifiable as such and connected to a verified real user. Not only will this clean up twitter dramatically, it will also push off those who wish to hide beh…
IIRC, Facebook's still toxic even with a real-name policy. Wackos often lack the shame or self-awareness to not be toxic even under their real name.
Anecdote time: one of the most toxic people I've encountered online posted under their real name--in a Web 1.0 forum where pseudoanonymity was the norm.