Earlier quoted context omitted.
>having to actually call someone on a phone The horror!
You'd think it's a joke but it's like a 2nd or 3rd time that my brother ordered a pizza by phone and got a wrong one. Sure the girl who takes order is absent-minded or hard of hearing. And similarly sounding pizza names don't help. We like their pizzas and try to cut out the middle-man, but our colleagues who order from there suggested we just use Pyszne.pl (i.e. Takeaway.com). Also, many times we tried to order food…
My point is: mishaps happen whether by phone or app.