Earlier quoted context omitted.
> This destroys most of the value. Most taxi companies suck for reasons independent of their tech stack. None of which Uber fixes? Uber is a tech company. Arguing that it's better than taxis for non-technical reasons is a bit absurd.
> None of which Uber fixes? Did you hail or call taxis before Uber? The simple ability to see where your car is while en route was game changing. Add to that ratings, embedded payment (“credit card reader broken”) and dynamic pricing and you have a dramatically better experience.
I'll take a better drive-to-destination experience over being able to stare at my phone watching a car inch closer to me, or saving a few dollars when I need to get somewhere.
A lot of part-time Uber drivers, especially in big cities, come in from the suburbs to get fares in the city - where they are not familiar with their surroundings - and just blindly follow the directions on their GPS.
In my anecdotal experience over the last 10 years, I've had plenty of experiences with Uber drivers either not knowing the proper way to get somewhere, or naively driving into avoidable traffic jams, or just getting stuck behind a bus or streetcar and not understanding when/how to get past it.
This very rarely happens with taxi drivers - to the point where sometimes they can be a bit scary in traffic, so there is a counterpoint here too.