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Steve's Google Platform rant

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Re: Steve's Google Platform rant

#52
post #7

I worked at Amazon from before Steve left to sometime later. I remember being excited when Larry Tessler was hired, and dismayed at the way he was treated. Everything Steve says about Amazon is true, only, it was much worse. Amazon was, by far, the worst employment experience I've ever had. I'm not saying that lightly, I worked for a dozen startups, a couple of which crashed hard in the most gut wrenchingly painful w…

I'm really shocked to read that (and the OP's rant about Amazon). Of course, I've never had a corporate job.

It amazes me that Amazon managed to be so successful, despite treating their employees so badly.

Re: Steve's Google Platform rant

#54

Larry would do these big usability studies and demonstrate beyond any shred of doubt that nobody can understand that frigging website, but Bezos just couldn't let go of those pixels ... When I interviewed at Amazon, they were at pains to point out that the company is data driven. One person told me that even Bezos would put a lot of weight in numbers that disagreed with is intuition. Is Steve's anecdote an outlier, o…

It's like the bible, once you collect enough data, you can find a passage that supports whatever belief you are trying to defend. Being "data driven" is one of the company slogans ("Its day one!") and there's a lot of people who believe that stuff. On some levels its very true. Some groups are very data driven. In other situations, due in part to Sarbanes Oxeley, you couldn't get at data that was being collected and relevant to your efforts because you had to get a VP to sign off on it.

Data was used to bolster opinions, but unless it was hard and fast proof, it was often ignored as well.

I don't think Larry's results were considered "real" data.

Re: Steve's Google Platform rant

#55
post #52
post #7

I worked at Amazon from before Steve left to sometime later. I remember being excited when Larry Tessler was hired, and dismayed at the way he was treated. Everything Steve says about Amazon is true, only, it was much worse. Amazon was, by far, the worst employment experience I've ever had. I'm not saying that lightly, I worked for a dozen startups, a couple of which crashed hard in the most gut wrenchingly painful w…

I'm really shocked to read that (and the OP's rant about Amazon). Of course, I've never had a corporate job. It amazes me that Amazon managed to be so successful, despite treating their employees so badly.

Yes, that's kind of interesting, isn't it? If those horror stories are true (and we have no reason to doubt they are), it kinda shows that the way you treat your employees doesn't really matter to your success.

It certainly matters a lot to them; it matters from a moral point of view; but from a practical point of view the only individuals whose happiness matters are the customers.

Of course, if your employees are so unhappy that they make your customers' life miserable, you have a problem. But Amazon is still very far from that.

Re: Steve's Google Platform rant

#56
post #52
post #7

I worked at Amazon from before Steve left to sometime later. I remember being excited when Larry Tessler was hired, and dismayed at the way he was treated. Everything Steve says about Amazon is true, only, it was much worse. Amazon was, by far, the worst employment experience I've ever had. I'm not saying that lightly, I worked for a dozen startups, a couple of which crashed hard in the most gut wrenchingly painful w…

I'm really shocked to read that (and the OP's rant about Amazon). Of course, I've never had a corporate job. It amazes me that Amazon managed to be so successful, despite treating their employees so badly.

I've thought a lot about this. In part because, you can't generally say anything bad about Amazon without being attacked. "You must be disgruntled" etc. I only made my post because I had the cover of Steve Yegge saying very similar things (Though I went into more detail.)

Most people believe Amazon's press releases. In 2006, they said that AWS powered Amazon.com. It was a flat out lie. But how could I prove it? Fortunately, others there at the time have posted in the thread as well. But come back to HN in a couple weeks when AWS has done their next press release, and say that, and you'll likely be down voted to oblivion.

The thing is, Amazon, and Jeff Bezos are damn good at spin. You see glowing articles that talk about Jeff as if he were a visionary, boldly leading his commerce site into the future of web services. (As I understand it, AWS was pirate operation, which got cover from a politically endowed VP in the company, and they were able to get it far enough along that Jeff saw the value of it, when he'd previously wanted to knife that baby.) Their manipulative ways extend to other people as well.. and when you're getting most of your stuff from them, and you've had good customer services, you naturally inclined to want to believe in them.

People believe Amazon must be good in all ways, because they are good in one way.

Amazon is really, FREAKING, good at fulfillment. Amazon prime, their return policies, their streamlined ordering policies... at this point, ordering things from other websites has so much more friction that they just feel old. "You mean I have to enter my credit card? Why don't you just sell this thing on Amazon.com and let them do it right!"

I don't know how Amazon treats their stockholders. They treat their employees terribly (but they do tend to hire a mix of type-A aggressive and meek. The meek just are grateful to keep their jobs and the Type-As love the political sport). But they treat their customers damn good.

And they have the fulfillment thing nailed cold. I give them respect for that.

Re: Steve's Google Platform rant

#57
post #8

Earlier quoted context omitted.

This was not true at all, at least thru 2007. At that time, there were some minor services that made some use of AWS services, mostly newer things that had been created after AWS was created. AWS was not available to developers within Amazon to use at any time before the day it was publicly launched. At least not on a broad basis, and none of the main Amazon.com services ran on it in 2007. They did share some data ce…

Interesting... any current Amazon employee that can confirm/deny this? Perhaps things have changed since 2007.

We migrated the US retail rendering fleet to AWS last year. simonw posted a link about it elsewhere on this thread.

Re: Steve's Google Platform rant

#58
My first thought when reading was 'wow, he must be confident about how open to criticism the bosses at google are, to be posting this'.

And now i've come back a few hours later to find his post has been removed...

Let's hope he was right when he claimed he could easily get a job at facebook, for his mortgage's sake :)

Re: Steve's Google Platform rant

#59
post #55
post #52

Earlier quoted context omitted.

I'm really shocked to read that (and the OP's rant about Amazon). Of course, I've never had a corporate job. It amazes me that Amazon managed to be so successful, despite treating their employees so badly.

Yes, that's kind of interesting, isn't it? If those horror stories are true (and we have no reason to doubt they are), it kinda shows that the way you treat your employees doesn't really matter to your success. It certainly matters a lot to them; it matters from a moral point of view; but from a practical point of view the only individuals whose happiness matters are the customers. Of course, if your employees are so…

Amazon internal propagand emphasizes that Amazon is a startup. "It's day one!" is a phrase I heard way too many times. They have "door desks" -- which actually cost them more than regular off the shelf furniture would-- but they pretend like they're being frugal to perpetuate the perception that they're a startup. (When I found out about the door desks costs, I was sworn to secrecy, it is very important for morale.)

I think the result of this is that a lot of employees believe it.

I think people generally, want something to believe in.

If you give them something to believe in, and it seems plausible, and especially if its tied to their income, they'll believe it.

And they'll work harder for it.

It worked on me-- that's why I didn't just go back to sleep that night. That's why I stayed on for several months after that, until things became untenable for me. Hell, I was going to stay with the company, I had met the AWS team, had gotten an offer for a position there and was in the process of transferring, and only quit when that transfer was blocked!

In a way, "well run" could mean that you get a lot of work out of your employees, even if they are miserable. I think optimizing for employee happiness can help you, but it isn't necessarily the only way to have high productivity.

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