Earlier quoted context omitted.
I'm not saying that the issues aren't fixable. But when the site came up for a review, we saw things that violate our quality guidelines: autogenerated pages with hundreds of affiliate links that consist of lots of keywords, and the links/keywords are duplicate content. If he fixes the issues by e.g. blocking out the autogenerated pages, then I expect his homepage will be found in Google. The autogenerated pages are…
Fair enough! Was there a way Brower could have received this clear explanation without appearing on the front page of HN?
- looking for messages in our webmaster console at google.com/webmasters
- asking in our webmaster forum, also linked to from google.com/webmasters
- doing a reconsideration request (also helps with confirmation of manual action)
- you can talk to search engine reps at various search conferences, e.g. I'll be at PubCon next month.
- calling AdWords support (only for AdWords customers, and this won't give you SEO advice)
We've also been experimenting with 1:1 support over email, by way of a link in our webmaster console. The tension there is finding a solution that scales. We do try to keep an eye on tweets, blog posts, Google+, Hacker News, and similar places around the web, but that's also hard to scale.