As someone who just rode in a sleeper car for the second time. I like amtrak when I can do this. It's completely unreasonable for a round trip, but I did Chicago->Seattle and Chicago to Boston (Where I"m currently here.. and will be flying back tomorrow).
It's a mostly great experience... all due to the scenery you're watching, not so much everything else.
What worries me if it becomes more privatized: You'll see the experience drop a lot more, features you need for long distance trips (big seat+power outlet) removed. You'll get a lot more stressed employees who will create conflicts etc.
What I would like to see:
- More prioritization on autonomous cars
- More frequent routes
- Infrastructure improvements for faster service (We could and should have a hub/spoke model for ICE like passenger rail)
- Support with integration into the communities they connect into. (Build the town around it) Create a standard that local rental car companies are working with the passengers arriving and leaving.
- General equipment refreshes (A lot of it is maintenance by schedule rather than reactory.. a lot of the experience is pretty dirty) Also there is an attitude with the coach passengers that the train is a trashcan because it's already pretty dirty. Being in coach is freaking brutal if you have to be on it more than 9 hours or overnight.
Btw Their employees are a lot more helpful about being functionally helpful when something goes wrong. Airline employees just escalate and pull the "screw you, you won't get help" when something goes wrong in person. (Yea I'm looking at you IAH gate agent that just left the desk right before boarding.. the captain was playing secretary). No the empire builder doesn't have WIFI.. but how will dinner work.. they're more than helpful at explaining it, etc.