121–130 of 136 posts
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I share your sentiment, but I'm not sure there are any legislators I trust to understand or regulate dark patterns effectively.
It's actually illegal in Europe (EU) to NOT display the final price, and the price shown on the search in Airbnb or airline searches is the final price. Specially because in EU all the prices shown in stores/everywhere is the final price, with VAT, service, tip, etc, etc...
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This is one area America needs to legislate which I am usually against. There is no excuse but sleezy marketing to not show what something costs. I'd go far even to make sure every price sticker is regulated and should include final sales price . That means, all taxes, all tips, everything. There is only one problem I see – sales taxes are state dependent so it puts a lot of burden on ecommerce/online stores to 1) De…
>> Tips should be made illegal That's about as dystopian as possible. Telling people that they cannot just hand money to other people might be the end of the entire concept of charity.
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The same happens with hotels and "resort fees", especially in places like Las Vegas.
This is one area America needs to legislate which I am usually against. There is no excuse but sleezy marketing to not show what something costs. I'd go far even to make sure every price sticker is regulated and should include final sales price . That means, all taxes, all tips, everything. There is only one problem I see – sales taxes are state dependent so it puts a lot of burden on ecommerce/online stores to 1) De…
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OTOH, it does seem a bit out of control. Now, when I go to Burgerville (a regional fast food chain in the PNW), the POS system asks me to enter a tip. Makes me say "No tip" if I don't want to. This is for a transaction that involves no service -- I stand there, they hand me a bag with food in it, I leave. It's a bit of a dark pattern. First it makes you actively say "No I don't want to tip for this" and then I gurant…
Yeah I get that when I pick up a pizza at the store (rather than having it delivered). The system asks for a tip amount, which I decline. It's there because the system also handles tips for the delivery orders, and there is no separate flow for paying for a carry-out order. I always tip, generously, for delivered food or table service. But I don't tip for an employee to simply hand me a carry-out order.
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This is one area America needs to legislate which I am usually against. There is no excuse but sleezy marketing to not show what something costs. I'd go far even to make sure every price sticker is regulated and should include final sales price . That means, all taxes, all tips, everything. There is only one problem I see – sales taxes are state dependent so it puts a lot of burden on ecommerce/online stores to 1) De…
> Have a database of sales taxes for all states. But it can be done, I am sure. Not only can it be done, it is done. Companies don't have to brew up their own sales tax calculators, there are providers of that. Just enter the address, get the tax rate.
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Yeah I get that when I pick up a pizza at the store (rather than having it delivered). The system asks for a tip amount, which I decline. It's there because the system also handles tips for the delivery orders, and there is no separate flow for paying for a carry-out order. I always tip, generously, for delivered food or table service. But I don't tip for an employee to simply hand me a carry-out order.
I feel so awkward when not tipping at POS that I pretty much avoid carryouts from such places. I will happily drive to McDonalds.
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How would that be different that doing this on any eComm platform? I don't understand what's unique about doing it through Turo.
It's not all that unique, it's just that "daily car rentals" are pretty amorphous. Similar to how the car wash was the go-to money launder on Breaking Bad. If you have some other eComm platform telling T-shirts or whatever, sure there could be fake orders but it wouldn't be all that hard to track down that these THINGS were never sent/made. But anything involving a service...well, it's much harder to prove that those…
I'm a big Turo user (love renting sports cars off there for weekend corner carving), but I forget if it's required.
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This is one area America needs to legislate which I am usually against. There is no excuse but sleezy marketing to not show what something costs. I'd go far even to make sure every price sticker is regulated and should include final sales price . That means, all taxes, all tips, everything. There is only one problem I see – sales taxes are state dependent so it puts a lot of burden on ecommerce/online stores to 1) De…
>> Tips should be made illegal That's about as dystopian as possible. Telling people that they cannot just hand money to other people might be the end of the entire concept of charity.
Last week I went through the tedium of providing all of the requisite information when trying to book a 2014 Toyota Prius for 1 day @ $50.40 through Turo. On the final step of the reservation flow, Turo revealed an additional $50.40 service fee. Seeing the total price double didn't sit well. I promptly exited the reservation flow and deleted my account. I agree with your sentiment - if the app shared the service fee…
I was looking at renting a car in LA for a day and the service fee was the same price as renting the car, across most of the cars. If I changed the query to be a two day rental, then the service fee dropped to 1/10th the 1day price.
In a Different city, though, even the 1 day rental doesn't have such a large fee.
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You can completely decline coverage on Turo for a car. They give you a big fat warning to be careful as your insurance may not cover a Turo car (which is true for some providers), and you're SOL if something happens. Depending on the price of the car, they may take a 2k deposit for an accident, but that's pretty normal. It's returned to you once the car is returned.
In what world is a $2,000 deposit to rent a car normal? I’ve never deposited north of $300. Ever. In any country in the world. Including when I decline coverage. Including when I present local identification to the branch (which flags theft risk). What a weird thing to normalize given how exclusionary it is to the vast majority of the world’s population. Though I guess we are talking about car rental via a smartphone…