> From an ease-of-use / ease-of-maintenance perspective, Debian (and its derivatives) blow RPM-based systems out of the water.
What kind of a comparison (Debian vs. RPM-based) is this? Does dpkg(1), as opposed to rpm(8), really make all the difference in "ease-of-use"?
Of course, I understand what you mean, however, don't you think that if Debian really blew RHEL and SLES out of the water, its adoption in the enterprise server space would be a bit higher? You are kidding yourself if you pretend that the commercial distros are only used because they come with support, and also need support, being intentionally crippled.
Obviously, a meaningful comparison of Debian, RHEL and SLES does not fit into a HN comment, but as someone who has used all three, I would always choose Debian last, and not only because of the lack of commercial support.
(By the way, the main point of the support you get for RHEL and SLES is not access to a guy on the phone. The real value is the L3 support, i.e. bugfixing. As a Debian user who runs into a bug that cripples your system, your options are:
a) fix it yourself
b) pray to $DEITY that Debian developers fix it soon
c) try to expedite b) by harassing Debian developers in bugzilla, which is going to be as inefficient as you'd expect.
As a paying customer of Red Hat or SuSE, you are entitled to and will receive a fix for the bug ASAP, and although ASAP often translates to "a couple of weeks", it is still a hell of a lot better than what Debian can offer.)