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Exit interviews are a trap

jacobian.org

181–190 of 431 posts

Re: Exit interviews are a trap

#181

I told my boss at the time that the reason I was leaving was because they where forcing us back into the office to do meetings from our desk in the middle of the pandemic (which it was, 18mths ago June). I also told him that if they didn't change that policy they'd haemorrage their most senior staff. Of the 9 lead devs they had at the time (including me) they lost 7 over the next 8mths (I already knew three where lea…

> Of the 9 lead devs they had at the time (including me) they lost 7 over the next 8mths (I already knew three where leaving in the interview just hadn't announced it yet).

> It took them another 8mths to decide that remote might be an option, after literal decades of experience on their systems (not me I was a relatively new hire) walked out the door.

I am starting to see this happen at work. We've undergone a re-org and it has been handled very poorly. Management doesn't seem to care, or at least they won't really acknowledge the struggles that we're dealing with at the team level, and as far as I can tell there's no plan in place to prevent the more skilled and experienced folks from walking right out the front door. Pay raises for most people were subpar this year. Many people were denied promotions for bullshit reasons. Etc.

> References really aren't a think in the UK (at least no one has ever checked mine that I know off)

I don't even list references. I offer to give references up if they're requested and that is stated plainly on my resume. My references are people I have had meaningful working relationships with, so if some potential employer is going to ring these people up I like to give them a heads up. They're people who I've spent time with in the trenches and who can speak to my technical competence, ability to operate under pressure, and my technical leadership abilities. Two of them have storied careers in technology, spanning back to the 80s, and are people that could be Googled.

Anyway, in nearly 15 years in this industry, I think that I've maybe had 1 company I was interviewing with ask me for my references and I can't even recall if they used them.

Re: Exit interviews are a trap

#182

The author states there is no upside to giving honest feedback of a company in an exit interview, and the one comment I see at the moment which argues perhaps there could be an upside is making the case that the upside is when you personally benefit from stock prices increasing. Why is it difficult to see that an upside would be that the company makes a positive change and people other than yourself are benefitted? W…

i've never seen a company take action from someone leaving, and any push for change has to be sustained by people still at the company.

i'd be curious if anyone has ever seen it happen

Re: Exit interviews are a trap

#183
I've never once in my long career seen constructive feedback from exit interviews make its way back to the leadership or management orgs.

I have seen a top engineer tell his CEO why he was leaving and everything wrong with the project (and he said this, I'm sure, very politely and with the intent of helping them). He made the critical mistake of sharing where he was going next (a FAANG). The CEO of old-company called VP of new-company, and the new company withdrew their offer. Yup, Top Engineer was then fully unemployed, his reward for being honest. Lawsuit, you say? No, my friend didn't have $500k or whatever sitting around for legal fees. He just got a new job, and is fine now. Still, lesson learned.

Re: Exit interviews are a trap

#184
post #112

Good lord, what terrible advice. If anyone is reading this and thinking of adopting his ideas, please consider (with the exception being if you're still early in your career): 1) Being true to yourself is worth more than any of his purported wins 2) Be your own merit, and don't rely on others for references or goodwill 3) If every exit interviewee states that the CEO is a dick, that can't be ignored. She won't lose h…

While I agree in spirit with your point that being true to yourself is very important, as somebody who's been consistently honest (over ~15 years or so career) I'm afraid I think you're far too optimistic on that front.

By all means do what I do which is -- be honest so you can sleep at night knowing you tried to do the best for the company -- but don't always expect good outcomes.

That last point is the crux of why things don't always work out because, who decides whether you're being constructive or a whiny, critical, negative contrarian? Might it be the manager you're criticising? :)

I've had the 'it's the way you say it' thrown in my face before despite having said things a number of different ways each getting the same response. Manipulative, gaslighting managers absolutely thrive on those kind of blurry lines.

Often middle managers are playing an entirely different game than you are. They want to look like they're not only essential but the reason things turn out well. Some decide to adopt a meta of bashing down people who call any of that into question (an underling raising concerns might risk them taking credit rather the manager).

I've also had the bad luck of having a truly evil manager in the past who made sure to cause actual psychological harm to me and other ex-colleagues. I am glad you haven't experienced that but they do exist.

I guess the correct test for 'is it me?' is to assess what others think. If many independent employees are experiencing the same thing then it's probably real. If it's only you, then question whether maybe you're the cause.

Re: Exit interviews are a trap

#185

I am not afraid of doing an exit interview and putting everything on display, specially if leadership is toxic. It's important for HR to understand problems within the company so that they can be addressed. I have done this with no issues arising from it even though I have referenced that same employer in my resume.

It is rarely, if ever, HR's job to fix toxic leadership.

Potentially toxic middle management on the other hand...

I've actually carefully avoided saying stuff that was substantially true about managers precisely because I knew that (i) it'd match what other leavers had said and (ii) I'd been there a lot longer, and knew the real issues were structural, but if the company decided there was an issue with staff turnover it wasn't the big picture stuff they'd go for.

Re: Exit interviews are a trap

#186
So many comments here are disagreeing with the article because people commenting have had positive or neutral experiences in exit interviews. But he's talking to the people who haven't already been through enough jobs to be able to assess whether the particular exit interview they're going into is safe. He also describes very specific criteria people can use to assess whether they are in a position to offer critical feedback during the interview.

I really appreciate this article, because this is one of those specific moments in a job where walking in unaware can affect you really badly, for a long time. Making people aware of that situation, and offering a framework for how to think about it, can be really helpful to people who are in their first jobs.

Re: Exit interviews are a trap

#187
For me the deciding factor of how much honest feedback to provide in the exit interview is determined by who is interviewing me. If it is a routine step of the HR checklist, then most likely the feedback is not really going to have any impact and it is not worth the effort (and also potential risk, however small that may be) to provide detailed comments. However, if the exit interview is conducted by someone whom I trust and has potential pull within the leadership org (manager, manager’s manager, director, VP , etc.) then I am more than happy to give a detailed list of what’s good and what’s bad.

Re: Exit interviews are a trap

#188

I have no idea what the author is on about. The exit interview is often the best 30 minutes of a bad job! You can tell them what they are doing well, what they aren't doing well, praise good employees and criticize bad managers. If you are both professionals, it's a cathartic experience that supports your remaining coworkers. If they are not professional, they weren't going to give you a good reference anyway. But if…

> If they are not professional, they weren't going to give you a good reference anyway. Most 'references' are "Bill worked here from 6/2019 to 12/2020. Bill left with the title of Chief Ball Washer." They may throw in an eligible for rehire or not but the boomer idea of a Employer Reference has been dead and buried almost as long as I have been in the workforce. And I'm closer to retirement than I am to when I joined…

I think for a lot of engineering jobs this is absolutely true. That said, it depends entirely on what your focus or what your industry is.

As an example, before I moved into software engineering, I worked in digital media. There are maybe 22,000 working journalists in digital media in the United States (and that's also allowing for employees at the larger national papers like WSJ, NYT, Washington Post, etc) -- give or take a couple of thousand. If you then factor in for location (say, New York City) and coverage area (say, technology), you're now down to a small enough number of people that you can and will realistically know someone at almost every single place you would be going for a job. You run into people at conferences. You see people at the same parties. You have mutual friends. It's small and incestuous. So in that case, telling HR or your editor how the company can go fuck itself is usually not a great idea. Because you'll wind up working with these people again someday.

Unless you're in a more specialized area or community, software is different because you have 8x employees at one FAANG than in some entire industries. So in that case, as you said, turnover can be so swift and the reference is usually "Bill worked here from X to Y and had the title of Z."

But if you ARE in a specialized area, social capital matters a lot (I frequently get pinged by people at companies I don't even work at, asking my thoughts on a particular person) and so that's one more reason NOT to do the exit interview, or to at least not tell the person where to shove it in that interview.

Re: Exit interviews are a trap

#189
post #112

Good lord, what terrible advice. If anyone is reading this and thinking of adopting his ideas, please consider (with the exception being if you're still early in your career): 1) Being true to yourself is worth more than any of his purported wins 2) Be your own merit, and don't rely on others for references or goodwill 3) If every exit interviewee states that the CEO is a dick, that can't be ignored. She won't lose h…

The argument is a little ginned up to get attention, but the core point is real - there’s little upside to meaningful participation.

An HR survey is usually a waste of time that will be a distilled into some pie chart. Genial, politically content free yakking. A sit down with a VP can potentially be a useful thing for you.

If your position is to speak your truth or whatever, it’s likely better to find a reason to blow it off. I’ve done those as the VP guy, and when you let me know the CEO is a tool 6 different years, everything you say has a “crank” filter applied.

Re: Exit interviews are a trap

#190

I made the mistake and told the truth one time early in my career. I got fired, err... I wasn't retained after a multi-month temp period, and was brought in to be fired, then exit interviewed. I was upset, but stuck to the truth. My direct boss was passive aggressive, didn't like me, and excluded me from the team. His code was awful, in the long term wasn't maintainable, and wouldn't be able to meet the needs of the…

It sounds like you weren't meeting the needs of the company either and this is all sour grapes. If someone is not meeting the expectations or underperforming and it's not a character problem. I'd be open to working with them if they did some growing somewhere else. If however, you have this kind of attitude of blame-shifting and finger pointing without any substance to back it up, no one will want to work with you. Y…

"If however, you have this kind of attitude of blame-shifting and finger pointing"

They asked him whether anything is wrong, they don't get to complain about the answer.

On the other hand, for a senior person to go around town and spread rumours about a (presumably) junior team member is exactly the kind of behaviour I want nothing to do with.

This comment is miopic, seems the closer you are to the top the less maturity and aelf-control you are expected to have?

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