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Exit interviews are a trap

jacobian.org

11–20 of 431 posts

Re: Exit interviews are a trap

#11
The author states there is no upside to giving honest feedback of a company in an exit interview, and the one comment I see at the moment which argues perhaps there could be an upside is making the case that the upside is when you personally benefit from stock prices increasing.

Why is it difficult to see that an upside would be that the company makes a positive change and people other than yourself are benefitted? Why is something only beneficial when it happens to me?

Re: Exit interviews are a trap

#13
I tried to skip an exit interview once, the HR person was late to her own meeting. After waiting for 5 minutes, I left. You can bet she called me back in there. Felt so good to tell her one reason I was leaving the company was that no schedule was ever on time in the entire company, ever, including my exit interview.

I told her straight up that I was going to be honest because I had no intention of ever working there again. Being honest really felt great.

Apparently, I was memorable - ran into the HR person in the grocery store years later and she made a point to chat me up.

Re: Exit interviews are a trap

#15

I tried to skip an exit interview once, the HR person was late to her own meeting. After waiting for 5 minutes, I left. You can bet she called me back in there. Felt so good to tell her one reason I was leaving the company was that no schedule was ever on time in the entire company, ever, including my exit interview. I told her straight up that I was going to be honest because I had no intention of ever working there…

lol. no. it's not about working there again. It's potentially working with any of the people that work or have worked there. If you give feedback and it's taken the wrong way/rubs people the wrong way this will come back to haunt you.

so, no feedback. at that point there is literally no upside. The time for feedback is while you work there.

Re: Exit interviews are a trap

#16

The author states there is no upside to giving honest feedback of a company in an exit interview, and the one comment I see at the moment which argues perhaps there could be an upside is making the case that the upside is when you personally benefit from stock prices increasing. Why is it difficult to see that an upside would be that the company makes a positive change and people other than yourself are benefitted? W…

Well usually a company knows the situation and has made the rational decision to follow down that path. So talking rationally e.g. to HR is pointless and can only be used against you down the road. (Any legal case, and these arise we like it or not.) If you are buddies with the CxO (x \in {E,T,F,O,M,..}), you probably should have talked to them a long time ago.

Re: Exit interviews are a trap

#17

PSA: HR is not your friend . Their job is to keep tab on and shield corporations from employee unrest. Think of them as a benign internal police; sort of complement of legal department. Legal is to handle external threat and HR is to handle internal threats.

> Think of them as a benign internal police But drop the benign; HR are at least as prone, if not moreso, to being malign than the regular kind of police.

I liken them to when William Devane pretends to rescue Dustin Hoffman from Laurence Olivier to try to get him to talk in Marathon Man.

Re: Exit interviews are a trap

#18

PSA: HR is not your friend . Their job is to keep tab on and shield corporations from employee unrest. Think of them as a benign internal police; sort of complement of legal department. Legal is to handle external threat and HR is to handle internal threats.

> Think of them as a benign internal police But drop the benign; HR are at least as prone, if not moreso, to being malign than the regular kind of police.

HR typically actively campaigns to exert influence over the rest of the company, as some combination of justifying their existence and proving their worth, angling for higher headcount, expanding influence, and larger and larger title inflation.

HR is part of the corporate hunger games like every other division, and their incentives are typically not exactly aligned with helping you as an employee.

Re: Exit interviews are a trap

#19

PSA: HR is not your friend . Their job is to keep tab on and shield corporations from employee unrest. Think of them as a benign internal police; sort of complement of legal department. Legal is to handle external threat and HR is to handle internal threats.

> Think of them as a benign internal police But drop the benign; HR are at least as prone, if not moreso, to being malign than the regular kind of police.

Seems like every time HR comes up here, someone says this stuff. It's really tiresome.

I get that there are doubtless places where this is essentially true -- particularly, perhaps, in the US scene, given the overall culture there -- but I do not believe it to be a universal truth.

If your experience of life and work has led you to believe this of every company and every HR department... well, I'm sorry for you. And if it's more a case of wanting to appear smart and edgy by making this claim, well, I'm sorry for you too. It must be sad to live such a cynical life.

Re: Exit interviews are a trap

#20
My issue with the author's claims is that everything is framed in a "what's in it for me" reference. Even when they decided to break their own rule and go to an exit interview, the decision was made because there was the "didn’t think I had any downside risk."

There are times when your personal choices may need to take a backseat to more important goals. If you are really committed to a mission, even one you've decided to leave, I would think you'd want to give feedback that can help improve the chances of that mission being successful, even if there's a personal downside risk.

Think about something like the Boeing 737-MAX. Imagine a software engineer who decides to leave because they think the safety culture is really terrible. Would you prefer that employee voice their opinion during exit, despite the chances that it may make a change, or just quietly slip out the back?

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