We need legislation forcing companies to manually review algorithmic decisions that impact people's lives - there has to be a proper appeals process. It's simply not economical for many companies to deal with the long tail of false positives, so they don't. Google has billions of users, and if their algorithms are 99.999% right about bans, their metrics look great but that's still tens of thousands users wrongfully b…
This happens everywhere, not just Big Tech. Even as humans, we try to handle the 99% and ignore the 1%.
I still don’t understand what anyone is proposing - force companies to provide support against their will?