I interviewed with my current company (where we work mostly-remote) last year. One of my interviewers was a very sharp, experienced, and nice developer. After I learned they were going to make me an offer, I emailed my interviewers, and this developer emailed me back saying he was looking forward to working together.
The week before I started, he passed away in a car accident. I was really looking forward to working with him, but I never got the opportunity.
As soon as I found out, I again emailed everyone I knew at the company to express my condolences.
When on-boarding I said “I know I’m joining at a rough time for the team”. It turned out it was the day after his funeral (which I found out my manager and at least some devs attended). They didn’t seem to be expecting empathy from a brand new hire, but some folks were obviously still mourning. I’m glad I acknowledged their loss. We didn’t dwell on it, but it might have been really awkward if I had just charged like a bull into a China shop saying “I’m so psyched to be joining your team!!!” as if nothing had happened.
In my inbox, I also found an email from our CEO to the whole company (about 100 employees) from the week of his passing.
There is also an archived Slack channel to memorialize him where different folks who knew him shared their fond memories. The company established an annual teamwork award in his name. And a lot of folks contributed to a GoFundMe for his son’s education.
All of these things are strong indicators that I’m at an awesome company. We don’t say we’re “a family” (don’t believe it if your company or prospective company claims that - often it’s an outright lie and otherwise it’s code for a toxic culture with no boundaries), but we do care about each other.
No matter your position, if empathy doesn’t come naturally, learn it. It will serve you in so many situations in life.