Show HN: WebEngage - feedback and short survey widget. Need your inputs • Hacker News Board

Show HN: WebEngage - feedback and short survey widget. Need your inputs

#1

Post by manishkashyap09 » Wed, Oct 05, 2011, 4:36 PM UTC

Show HN: WebEngage - feedback and short survey widget. Need your inputs
webengage.com

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#2

Post by avlesh-singh » Wed, Oct 05, 2011, 4:42 PM UTC

WebEngage lets you collect feedback contextually on your website. Checkout the tab in action on the right hand side at http://webengage.com. Notice the "attach screenshot ..." feature. We have done it to make UI bug reporting simple. Also, one can build their own feedback form using our form builder.

WebEngage also lets you conduct short, targeted surveys on your site. A quick demo on this page - http://webengage.com/?demo=survey-checkbox.

We moved out of beta 2 days ago and need your inputs on the tool and insights on how to make it better. Do try a realtime demo on your site - http://webengage.com/#demo-tab

Disclosure: I am a co-founder at this company.

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#3

Post by gecco » Wed, Oct 05, 2011, 4:51 PM UTC

Liked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#4

Post by avlesh-singh » Wed, Oct 05, 2011, 4:53 PM UTC

gecco wrote: post #3

Liked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?

Glad you liked it. Yes you can. Moving forward, we'll also let you change the text "feedback" in that tab.

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#5

Post by gecco » Wed, Oct 05, 2011, 5:00 PM UTC

avlesh-singh wrote: post #4

gecco wrote: post #3

Liked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?

Glad you liked it. Yes you can. Moving forward, we'll also let you change the text "feedback" in that tab.

Thanks! will try it out on my site and send you the feedback

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#6

Post by durga » Wed, Oct 05, 2011, 5:01 PM UTC

Neat service! A few comments: * Put the value prop and the subtext closer to indicate they are related? And set the subtext font size to more readable. * Maybe "Choose a plan" is redundant in the call to action link? * Under the What does Webengage do? It'd be nice to have shorter explanation in larger font so it takes less cognitive load and stands out (which is what you'd want). Disclaimer: I know the founder

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#7

Post by trusko » Wed, Oct 05, 2011, 5:33 PM UTC

Very cool product. I might sign up.

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#8

Post by avlesh-singh » Wed, Oct 05, 2011, 5:34 PM UTC

trusko wrote: post #7

Very cool product. I might sign up.

Awesome! Thanks a lot. Look forward :)

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#9

Post by avlesh-singh » Wed, Oct 05, 2011, 5:37 PM UTC

durga wrote: post #6

Neat service! A few comments: * Put the value prop and the subtext closer to indicate they are related? And set the subtext font size to more readable. * Maybe "Choose a plan" is redundant in the call to action link? * Under the What does Webengage do? It'd be nice to have shorter explanation in larger font so it takes less cognitive load and stands out (which is what you'd want). Disclaimer: I know the founder

The reason we have those big explanatory text explaining the product was to address documentation. We needed to educate users on the whole targeting capabilities inside our surveys. That said, I know it ain't the best way to do it. Will cut the flab.

Thanks for the feedback.

Re: Show HN: WebEngage - feedback and short survey widget. Need your inputs

#10

Post by rudasn » Wed, Oct 05, 2011, 5:58 PM UTC

avlesh-singh wrote: post #2

WebEngage lets you collect feedback contextually on your website. Checkout the tab in action on the right hand side at http://webengage.com . Notice the "attach screenshot ..." feature. We have done it to make UI bug reporting simple. Also, one can build their own feedback form using our form builder. WebEngage also lets you conduct short, targeted surveys on your site. A quick demo on this page - http://webengage.co…

If I may: Please remove all screenshots of your product from your homepage (or at least try and crop the images so that they focus on one particular thing you know people are looking for). Also get rid half of the text. Then get rid half of what's left. Try to [s|t]ell me a story. In no more than one line of text, explain what this does and why I will love it.

(sorry for being so direct, but that's me)

Now.... I've been looking for a thing like this for ages! When I was building a JS-heavy app I was constantly worried about how people actually see it, what would happen if just one thing went wrong etc etc. At the time I didn't find any tools that "let the user send a screenshot and some feedback, in one click".

If I may ask, how did you do the screenshot thing? It's not "live" (as in the actual HTML/CSS of the page I am viewing) is it?