Earlier quoted context omitted.
Nobody has any right to expect labor from an unpaid person. I get feature requests from people who make money with my OSS work (which I don’t begrudge), but unless I find the work inherently interesting to prioritize then I respectfully ask them to compensate me, make a PR, or file a GitHub feature request so that someone else can. I fix legitimate bug reports for free ASAP because I care about the quality of my work…
> Nobody has any right to expect labor from an unpaid person. I'm very grateful for OSS projects and maintainers but this is an interesting question: is doing something for free a free pass for false promises (advertising)? If I commit to help someone for free I then have a responsibility to show up. If an OSS developer advertise their projects as production ready then they have a responsibility to honor what is prom…
If you have a specific project in mind, have you read the license under which that project has been made available to you?
If it is under most of the common open source licenses, you will find that it already states very clearly what applicability and support you can expect (none).
You are free to pay for a support contract if you need anything beyond what the free license guarantees you.