Did he try to do anything in a small claims court? Get a consultation with a lawyer? This is such a slam dunk it seems infinitely worth pursuing. Obviously yes you'd rather not, but I never see updates on if the issue gets solved.
[deleted]
Google Fi bricked my iPhone 11 Pro Max (2020)
41–50 of 100 posts
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#42> I learned that Google Fi exclusively uses the T-Mobile network for iPhone customers, and activating a Google Fi SIM with an iPhone causes T-Mobile to lock the phone to the T-Mobile network (which is illegal, since the user hasn’t entered into any service agreement with T-Mobile). Wow, carriers can just remotely lock an unlocked phone? How does this even work? Is this some kind of command that the SIM card sends the…
Beyond Google Fi and T-Mobile, this story has made me suddenly much more apprehensive about picking up SIM cards from some local MVNO when traveling. What’s to stop a local operator from locking my phone and leaving an unpleasant surprise waiting when I get home?
And now I also have to wonder: do eSIMs have the same vulnerability to bad-actor carriers? Is this a risk with any of the companies Airalo has partnered with?
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#43Google Fi (originally Project Fi) was amazing when it first came out, but at some point they switched to contracted support with no ability to resolve issues (it's not even the support people's fault, as they literally don't have the power to do anything). For awhile Google people used to hang out in the Google Fi subreddit but they seem to have mostly moved on to other projects or companies. Besides locking phones l…
Sounds a bit like my Google Fiber experience (support not being able to do anything). I had a weird problem where my Google Fiber "account" wasn't linked to my real Google account and Google closed that other account (I'm not even sure why) so I literally couldn't pay them, and it took them a long while to figure it out. I essentially had to sign up from scratch and pretend the hardware was transferred to me... from me. Thankfully only a few hours of downtime there.
At least I had my outstanding bill as a small motivator. Google really freaking sucks at customer service.
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#44Google bricked by LG v35. They had absolutely no remorse and support told me there was nothing they would do. (Notice I used the word would, because they absolutely could do something but that would interfere with $).
Mind expanding on how they bricked it?
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#45This isn't bricked at all. They suspended the cellular service and it's carrier locked. Needs a re-title, pretty clickbaity.
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#46Earlier quoted context omitted.
This is generally news to the hyper-libertarian HN clientele but I am pretty sure enforcing your rights as a consumer isn't supposed to open you up to retaliation in the US.
It’s not unusual. They decide that they don’t want to do business with you anymore. It can be included in their TOS that pre-arbitration is mandatory. By you going directly to civil courts you are breaching their TOS which is a reason for termination.
> By you going directly to civil courts you are breaching their TOS which is a reason for termination
That's a novel theory. So if I sue the power company because a cherry picker rear-ended my 1978 land yacht they can just shut me off in -20 winter weather because I sued them?
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#47Wow. Especially galling given Apple's activation lock already exists and is more effective.
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#48Earlier quoted context omitted.
https://www.bestbuy.com/site/apple-preowned-iphone-x-with-25... What's this? The authors story sounds plausible and they're right that iPhones on Fi use T-Mobile. And I say this as a very long term, happy Fi customer myself.
That is a used iPhone with multiple reviews saying it was locked when it arrived e.g.: > Phone was Locked > I bought this phone for my son so that he can reach me while he's at school. The product description for this phone said "unlocked" which was a major reason I chose it. It is a beautiful phone and like new. However, I quickly realized that it was an AT&T phone meaning it is locked. That was disappointing becaus…
You right
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#49Earlier quoted context omitted.
It’s not unusual. They decide that they don’t want to do business with you anymore. It can be included in their TOS that pre-arbitration is mandatory. By you going directly to civil courts you are breaching their TOS which is a reason for termination.
> By you going directly to civil courts you are breaching their TOS which is a reason for termination That's a novel theory. So if I sue the power company because a cherry picker rear-ended my 1978 land yacht they can just shut me off in -20 winter weather because I sued them?
I didn’t say that. In your example, you are a consumer of a public service. In the Google case you are a user of a private service.
Re: Google Fi bricked my iPhone 11 Pro Max (2020)
#50Google Fi (originally Project Fi) was amazing when it first came out, but at some point they switched to contracted support with no ability to resolve issues (it's not even the support people's fault, as they literally don't have the power to do anything). For awhile Google people used to hang out in the Google Fi subreddit but they seem to have mostly moved on to other projects or companies. Besides locking phones l…
Google lost it's way as a company long ago. They used to be the ones defining what it meant to be in a progressive workplace, eschewing the corporate workplace. Now they are that corporate workplace, getting passed up by all the startups. All their products are half-baked, where it's painfully obvious no thought was put in to making a product that was intended to last.