301–310 of 316 posts
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I’m reminded of the unconfirmed stories of a student who exercised “Gentlemen sitting examinations may request and require Cakes and Ale,” and was given burgers and soft drinks but fined for failing to wear a sword.
I was told this story in Cambridge by the person piloting our gondola.
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> Here's the thing: retail banking margin is actually quite low and customer support is expensive. Is this because banks don't need retail money any more, since instead of acting as intermediaries between savers and borrowers, they now act as intermediaries between the Federal Reserve and borrowers, and only take savings because they're required to by law?
Banking has shifted from low-volume high-profit (read: A bunch of rich people) to high-volume low-profit (read: normal folk and some poor people). The reason why margin is low... is because you are the customer. I know many people feel "poor people are unbanked" and the industry is going in the direction to support them, but it also means banks have to find ways to get money from poor people and reduce costs everywhe…
Lucky them …
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The one that asks for an email address and then tells you that email address isn’t in the system despite the same system sending you email? Yeah, I did. Many times.
Did you try all caps? Similar adjustments? Can't count how many times this kind of thing has worked.
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Always ALWAYS _ALWAYS_ be nice to service people. You never know when you might need them. Also, ALWAYS be nice to janitors, maids, maintenance staff, front desk people, security guards, etc. You should make anyone with access to a set of keys your friend.
Just be nice because it's the right thing to do, regardless of what value they can provide to you
Plus there's a difference between "be nice" and "go the extra effort to be nice". You can be perfectly friendly and nice and you can strike up some chit-chat and develop a low-key "relationship" with someone.
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That's not true, they maintain them as a backup in case you corner a customer service representative on the phone and they are about to have to do what you asked. That's when they tell you you need to visit a branch.
Branches are equally powerless. See: Bank of America's policy on two-party "and" checks. I walk in, having had a checking account with them for decades: "Hi, I need to deposit a two-party check into my account here. This is the other party with me, and we're happy to show ID." Door greeter / agent: "Sure, I can do that for you." {Proceeds to verify my information and set up deposit on her tablet} "Hmm." {Walks over t…
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Nah, Amazon just figured out they could get you to buy more by getting you to click back into the website. Gmail hasn't mined data for commercial purposes for half a decade now. Someone at Amazon took dark-pattern customer engagement 101.
Then why is gmail still free?
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Nah, Amazon just figured out they could get you to buy more by getting you to click back into the website. Gmail hasn't mined data for commercial purposes for half a decade now. Someone at Amazon took dark-pattern customer engagement 101.
Google says "Gmail hasn't mined data for commercial purposes for half a decade now." just like how cops says "We have investigated ourselves and found no haven't found any faults" Specious....
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FWIW this is how banks work. You always have shares. Sometimes they just pretend they are dollars. I am not a customer of one, but I assume that using a CU instead of a bank is like using Linux on your desktop instead of Windows.
CU and Bank both have shareholders. The shareholders of a credit union are by law/definition its customers/depositors. The shareholders of a bank can be anyone.
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> Bank of America doesn't deserve to represent itself as the bank of America Oh, this story is quintessential US Americana, right down to the name. I've long maintained that one of the biggest gifts to US corporations is how few of their customers visit other countries. If more of them ever saw functional banking (or humane healthcare, or competitive telephony and broadband, or a number of other things), a lot of ren…
It is, indeed. BofA is only as big as it is because it was allowed to Kirby up dozens of regional banks in the late 90s/early 00s. It did nothing to earn its position and has done nothing but exploit it since. It is a poster child for anti-customer consolidation.
Then I wondered if the video game character's name is derived from the vacuum company, or is it a coincidence? Am I an idiot for never noticing that before?
Like most of my trains of thought, it ends with me cursing myself for being an idiot.