Every customer support script ever: Thank you for sharing your concern. Let me look into the details for you so that we can work towards the best possible resolution.
A short conversation with a bank
271–280 of 316 posts
Re: A short conversation with a bank
#272Earlier quoted context omitted.
At my university there was a rumour that you were still allowed to submit your thesis in Latin. I think some people were tempted to try it but I’m not aware of anyone who did (or who pored over the regulations to find out if it was true)
I’m reminded of the unconfirmed stories of a student who exercised “Gentlemen sitting examinations may request and require Cakes and Ale,” and was given burgers and soft drinks but fined for failing to wear a sword.
I was told this story in Cambridge by the person piloting our gondola.
Re: A short conversation with a bank
#273A short conversation with Blue Shield of California last month: BS: Have a question? Ask us via this very useful secure messaging form! Me: Great! Can you explain the difference between these two arcane out-of-pocket limits that you display that are un-Googleable and nowhere in your documentation that I can never find anyway? BS: Sure! We will wait two days and then send you an email suggestively titled "a response t…
Email from the dutch government: You have a message from . Log in to My Government to view.
Me: logging in to My Government using DigiD, which takes some effort, like five steps between two different sites and an app, but at least seems to be secure.
My Government message: you have a message from . Log in to portal to view message.
Me: Logging in to portal, again using DigiD (same steps).
portal message: There is a new document for you to download at My Documents in our portal.
Me: Wow, I don't even have to log in again, that's great! Document is not in the list, though. O, you have to select unread documents, otherwise you only get the old ones. Sure, makes sense.
Document: You student loan interest has been changed. We will send you your new monthly repayment amount soon.
Me: Great, glad I spent an hour finding out what was in that document...
Re: A short conversation with a bank
#274> with Gmail, where you were so aggressive about mining receipt data from Amazon that when I get a receipt from Amazon now it doesn’t actually include what I bought Wow, he's right. The item name no longer appears on emailed receipts I receive from Amazon as of about late 2019 or early 2020. I can't think of a plausible explanation for this change other than preventing Google from pilfering your detailed purchase his…
Another explanation I’m predisposed to, due to personal involvement: I was on the Shop[1] team when it was transitioning from Arrive to Shop, and shifting from a package tracking application to a shopping cart. If you gave the app access to read your emails, we’d scan for tracking #s but also parse through emails from Amazon to pull data about what you ordered straight into the app, so you could track everything from…
German Amazon still lists what was ordered in both order confirmation and shipping notification mails. It also lists the tracking number and the shipping company, even though they link to their own tracking overview...
So looks like it is not yet globally at the same low standard, and might also be because of different laws.
Re: A short conversation with a bank
#275Earlier quoted context omitted.
It must vary by customer, none of my emails about my Amazon orders EVER contain any information about the items ordered, they just have a status and the order number. I once talked to their customer service to ask how to stop getting the emails since they're basically entirely useless and they told me there's no way to do that.
Not only that; it seems even your chosen language has an impact. The mails from Amazon.de in German do not contain any information about ordered items. From the same Amazon.de, to the same mail address, but in Czech, they do.
Hmm, must be customer specific then... my amazon.de mails contain the items, tracking number, etc... :-)
Re: A short conversation with a bank
#276> someone from the UK: haha, you live in America
Until a US startup uses VC capital to somehow break the U.K. system, spending 10 years being a loss leader, then using its new market position to devolve U.K. technology to the mess the US has.
Re: A short conversation with a bank
#277Earlier quoted context omitted.
A short conversation with Medicare: Never happened. They never pick up the phone, and they don't have any other way to contact them after you applied for benefits. I tried for weeks to resolve an issue with an application for my father, a dozen of calls, every time being on hold for hours. Sometimes the automated system says "leave your number and someone will call you back tomorrow at a certain time". That's a lie,…
If this is what we have to look forward to when Congress eventually makes a nationwide health insurance, I’m not going to be happy
Wait, so the two examples given are someone who can't figure out what their out-of-pocket costs will be, and someone who hasn't heard back about an application, and your conclusion is that universal health insurance, which wouldn't have any out-of-pocket costs or out-of-network doctors and wouldn't have applications because everyone would already have it ... would be a bad thing?
That seems a very strange conclusion to me. Health care in the US is a mess right now, public or private, largely because of the mess caused by extreme privatization. Half of the problems people have with health care would vanish overnight if we had universal health coverage.
Re: A short conversation with a bank
#278Earlier quoted context omitted.
A short conversation with Medicare: Never happened. They never pick up the phone, and they don't have any other way to contact them after you applied for benefits. I tried for weeks to resolve an issue with an application for my father, a dozen of calls, every time being on hold for hours. Sometimes the automated system says "leave your number and someone will call you back tomorrow at a certain time". That's a lie,…
If this is what we have to look forward to when Congress eventually makes a nationwide health insurance, I’m not going to be happy
it still will be better than what we have now. medicare spends 95% of it's budget on health care. most private insurance spends 20 to 30% on hiring people to make up reasons to deny your claim.
Re: A short conversation with a bank
#279Earlier quoted context omitted.
Banking, health insurance, education I see a trend!
It's not like Google or Amazon is better in customer friendliness. (Amazon at least has a working customer service where they get you a refund even if they have absolutely no idea wtf happened to your precious order.)
even when you keep making new accounts and "losing" the packages!
Re: A short conversation with a bank
#280Earlier quoted context omitted.
A short conversation with Medicare: Never happened. They never pick up the phone, and they don't have any other way to contact them after you applied for benefits. I tried for weeks to resolve an issue with an application for my father, a dozen of calls, every time being on hold for hours. Sometimes the automated system says "leave your number and someone will call you back tomorrow at a certain time". That's a lie,…
If this is what we have to look forward to when Congress eventually makes a nationwide health insurance, I’m not going to be happy
if we force the rich use the same system the poor use, wait times will plummet.