101–110 of 316 posts
This, a thousand times. It irks me when companies insist on fucking with a product that was good enough already.
At that point, they should scale down, sell it to an income fund and move on.
But no. The growth-hungry VCs ruin the product and alienate their previously-loyal customers.
Not directly related to the title, but further in the article: > newly minted MBA ex-consultant who’s just started working at Dropbox as a product manager: and here is my presentation about why it is imperative for us to expand from file synchronization and, for some reason, password management, into financial service integration through our automated financial information archival tool, and then ultimately into fina…
Well, I suppose the devil's advocate argument is once you get to this stage (publicly traded company), the company's priority is no longer just "do things to get traction", but also "do things to support share price". You could argue the ex consultant MBA type product manager is better suited to solve a problem that institutional investors run by ex finance MBA types have.
Earlier quoted context omitted.
Branches are equally powerless. See: Bank of America's policy on two-party "and" checks. I walk in, having had a checking account with them for decades: "Hi, I need to deposit a two-party check into my account here. This is the other party with me, and we're happy to show ID." Door greeter / agent: "Sure, I can do that for you." {Proceeds to verify my information and set up deposit on her tablet} "Hmm." {Walks over t…
Needless to say, I closed my BoA accounts. I've read a number of BoA horror stories on HN, and didn't think anything of them. I just assumed there were a lot because BoA is big in California. Then, recently, I tried to deal with BoA customer service. - I'm saving up a few thousand dollars for a Christmas present, but don't want my wife to see the money in our joint account at another bank. - Since I have BoA credit c…
Oh, this story is quintessential US Americana, right down to the name.
I've long maintained that one of the biggest gifts to US corporations is how few of their customers visit other countries. If more of them ever saw functional banking (or humane healthcare, or competitive telephony and broadband, or a number of other things), a lot of rents would evaporate.
> with Gmail, where you were so aggressive about mining receipt data from Amazon that when I get a receipt from Amazon now it doesn’t actually include what I bought Wow, he's right. The item name no longer appears on emailed receipts I receive from Amazon as of about late 2019 or early 2020. I can't think of a plausible explanation for this change other than preventing Google from pilfering your detailed purchase his…
Cannot reproduce - my emails from Amazon have the subject "Your order of X" and contain a link to X.
I once talked to their customer service to ask how to stop getting the emails since they're basically entirely useless and they told me there's no way to do that.
They usually offer 100% of the same services but with lower (or no) fees, and with far less bullshit. I've been a member of multiple CUs and every time I've had a problem, I just walked in, described the situation, and they just fixed it. If I call, I don't get bounced around to 3 departments, at worst I end up being transferred to a manager who actually has the power to fix the problem.
Every time I decided to try a bank instead of a credit union, I have regretted it.
> with Gmail, where you were so aggressive about mining receipt data from Amazon that when I get a receipt from Amazon now it doesn’t actually include what I bought Wow, he's right. The item name no longer appears on emailed receipts I receive from Amazon as of about late 2019 or early 2020. I can't think of a plausible explanation for this change other than preventing Google from pilfering your detailed purchase his…
Earlier quoted context omitted.
Branches are equally powerless. See: Bank of America's policy on two-party "and" checks. I walk in, having had a checking account with them for decades: "Hi, I need to deposit a two-party check into my account here. This is the other party with me, and we're happy to show ID." Door greeter / agent: "Sure, I can do that for you." {Proceeds to verify my information and set up deposit on her tablet} "Hmm." {Walks over t…
Needless to say, I closed my BoA accounts. I've read a number of BoA horror stories on HN, and didn't think anything of them. I just assumed there were a lot because BoA is big in California. Then, recently, I tried to deal with BoA customer service. - I'm saving up a few thousand dollars for a Christmas present, but don't want my wife to see the money in our joint account at another bank. - Since I have BoA credit c…
Then at one point I was between jobs and filed for unemployment - which conveniently came on a BofA debit card. 10 years later and I still get an email about some kind of monthly statement for the $0.43 on there. I tried to close out the account and gave up after several attempts, and just marked it as spam.
Earlier quoted context omitted.
Sure, but my local hardware store is also trying to sell me stuff and is trying to charge as much as possible for it, yet I don’t have to jump through opaque and frustrating procedures and barely functional web systems to buy a 2x4. The author’s issue comes down to banks being apparently uninterested in attracting business by solving actual customer pain points. Instead of solving real problems (terrible UX around a…
Never had these problems with my CU (LMCU), and honestly Cap1 bank has been doing a pretty bang up job with my CC's. I'm considering trying them for banking.
I too was satisfied with my Cap1 cc account(s), tried their banking, and it was a total disaster. I eventually got my money out (through two systems that had been deprecated and closed down, with no apparen't notice to me), and left $10 in one account that still has paper statements - but no ability to sign in to the account any more.
I leave it alone to spite them.
This may be the best line I've read all year.