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Don't ask to ask, just ask (2019)

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Re: Don't ask to ask, just ask (2019)

#211
Also something that goes very well with this is the age old saying, "just ask, don't ask to ask".

I always find it a bit annoying when people approach in chats just to ask if they can ask something.

Especially back in the days (yes) of IRC it was annoying because messages on a channel tend to easily drown in other messages

Re: Don't ask to ask, just ask (2019)

#212

I often will say "you there?" or "you busy?" This means I don't have a single question, it means I want to have a synchronous conversation. There are lots of reasons for the latter. This is what I would prefer people do with me as well, and if I am busy, I feel like I can ignore the message until I have a few minutes to talk (often with voice/phone) I say this as someone working from home, thousands of miles from mos…

What I do when needing a synchronous communication is ask "do you have time right now for a ?"

That way the person knows I want something synchronous, and they have the option to say no and give me a time when they can be synchronous.

Re: Don't ask to ask, just ask (2019)

#214

Earlier quoted context omitted.

Just because the chat app shows that you are logged in, it does not mean that you are immediately available to chat. If I want to leave a message for someone with a response accepted at their convenience, then I send an email. If I reach out via chat, it's because I expect a realtime exchange. Again, because the little green dot appears next to user's name does not mean they are not deep in the tall grass and readily…

You are wrong.

Enlighten me

Re: Don't ask to ask, just ask (2019)

#215

I often will say "you there?" or "you busy?" This means I don't have a single question, it means I want to have a synchronous conversation. There are lots of reasons for the latter. This is what I would prefer people do with me as well, and if I am busy, I feel like I can ignore the message until I have a few minutes to talk (often with voice/phone) I say this as someone working from home, thousands of miles from mos…

You should still add the topic in your first message. "You around? I have a few questions about X and Y and was wondering if I could grab 10 minutes of your time to talk them through?"

Re: Don't ask to ask, just ask (2019)

#216

Yes, this, 100%. I find it very annoying to get a notification popping up on my screen for you to say "hi" when obviously you want to ask me for something...and then you don't ask or say anything else until I stop what I'm doing and say "Hi! What's up?" back to you. After another 5-10 minutes of waiting for you to see me ask "what's up?" and then type out what is up, which we all knew you were going to end up doing a…

Just because the chat app shows that you are logged in, it does not mean that you are immediately available to chat. If I want to leave a message for someone with a response accepted at their convenience, then I send an email. If I reach out via chat, it's because I expect a realtime exchange. Again, because the little green dot appears next to user's name does not mean they are not deep in the tall grass and readily…

> If I reach out via chat, it's because I expect a realtime exchange.

This is not a reasonable expectation, and is why people ignore your attempts to initiate a real-time exchange.

Re: Don't ask to ask, just ask (2019)

#217

i want to scream when someone types their thoughts as several separate messages and seems unaware that every message is another notification

Also this. "hi can you talk? i had a question about this ticket let me get the number ticket DSD-342 can you help me out?" My brain: "...that could have been ONE NOTIFICATION instead of a barrage. And you could have answered your own question about my availability by looking at my status in the app. God ffs." What I type: "Yeah, sure, let me look at it. What's up?"

And, "thanks" to modern messenger UI designers (was it Apple who started it?), these messages take up the WHOLE SCREEN!

Re: Don't ask to ask, just ask (2019)

#218
In my experience, this is almost entirely a regional cultural problem. I've never had an American or European coworker do the extended "hello" handshake. I've had a lot of East Asian and South American coworkers do it. I'm talking about fresh-off-the-boat (or still living there) people of other cultures. There's a strong culture of exchanging greetings and smalltalk in some places before getting to the point, especially if they're going to ask for a favor. It drives me nuts and completely backfires, because I'm less-inclined to engage with or help someone who makes me perform a social ritual before we get to the topic they're reaching out for. I tend to ignore them until content worth reacting to arrives in a message, but even ignoring a "hello" is a time-wasting distraction. By all means engage in smalltalk face-to-face if you haven't met up in a while, or even electronically if it's truly just a social call, but if we're coworkers, get to the damn point already.

Re: Don't ask to ask, just ask (2019)

#219
post #147
post #121

In terms of IM etiquette this feels so far down the list of my complaints, way behind "stop sending me screenshots to things that are available live on URLs or UNC shares". Or like "it would be literally less work for you to copy/paste the hyperlink to the ticket than it was for you to type in the ticket ID manually".

Yes! I'm with you there. I didn't see it much in IM services, but Reddit is a pro in terms of "Let me post the screenshot of the Tweet instead of linking to it".

I think in that case it's because the author of the tweet could delete it. Or maybe some users are blocked by the author.

Re: Don't ask to ask, just ask (2019)

#220
Part of the problem is proliferation of Slack. Don't get me started on using a central server of a 3rd for-profit party, but here I just refer to asynchronous messages, e.g. inquiries, on a synchronous medium. Unless you need my attention right now, why use Slack, IRC, telephone or walk by my desk? Just send me an e-mail and be as courteous or curt as you please.
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