Earlier quoted context omitted.
They made a mode where you assemble a team of players from past and present called Fifa Ultimate Team (FUT). You start with a team of players who each of a rating of about 70. EA will release packs that contain star players with much higher ratings. In order to get these higher rated players on your team, you can either grind the game for several hours a day or pay to open some packs that might have the high rated pl…
Grinding the game to open the boxes sounds fine to me, but how is it not a game of chance if you're just paying money to open a box? That's literally a lottery. Even if only 8% of boxes are opened that way, they should just not allow it flat-out.
The player(s) you receive when you open the box is random and not known before you open the box.