Launch HN: Optery (YC W22) – Remove your personal info from the internet

I have no opinion on the service itself, but the very concept that such a service is 'needed' just is wild. Have we reached a peak of capitalism where I have to pay someone monthly to check x/year who is selling my data?

Seems that the law needs to be changed urgently from "right to lot out" to "automatically delete data within x months of collection".

What is the purpose and added value to society of these brokers? Why do we allow such businesses to exist at all? And with all the GDPR-bashing on HN, is the existence of optery and similar services not proof enough that it is needed?

People put in fake data to check things out and then may correct after they've seen more. What I'm saying you should let people do that correction vs having to put their actual name as an "alternative spelling". You ask for a name upfront without letting people explore the product further. It's faster and easier to just make another account with their wanted name vs. contacting customer support, I don't think actually prevents any form of abuse.

I wish your company success.

Feedback from a privacy conscious person - I would not use such a service because their is nothing stopping you becoming a aggregator of data brokers. Now you have additional information such as my IP and payment information, which can connect all data into one giant profile.

This is a product experience defect, and is not intended to be deceptive. Several comments have cried “foul” on this one and we hear it loud and clear. We apologize this has persisted in the product, and can definitely see how this can be misleading.

To explain what’s happening from the inside, immediately after the sign up, we retrofit the profile data you’ve input at the signup process into our URL templates for each data broker. This provides an immediately actionable link you can click on to see if your profile is present on the other end at the data broker. Meanwhile, our automated scanner starts running to see if it can actually find your profile at each data broker. After about 1 hour, a PDF report is emailed with ~70 (on average) places on the web that your profile has been found.

What’s often really confusing, and that we definitely need to fix in the UI, is when the user starts clicking on the links and they find “no profile found” they think that something’s gone wrong, or that we’re trying to be deceptive. Even more confusing is when a dummy name like "Notareal Personxxx" is input, the links are still there for you to click through.

The defect in the product is that the UI assumes a large number of matches for each user will be found, typically 50 – 100 on average. Everything in the UI is framed up with that assumption. However, when there are only a few results, or in the extreme case where a fake name is input, and there are no results at all, the UI still frames everything up as if it were for a typical user with 50 – 100 matched profiles. The other reason this product defect has persisted is because our Free Basic users use the links to QA their own self-service opt out work. So after they’ve submitted their own opt out, they want to be able to click through the link and see that the profile is gone. This is why most people use the product with glee, but when a link leads to a “page not found”, at best people are confused, and at worst they cry “foul” of deception.

I love Show HN and Launch HN threads because the builders get so much rich feedback like this on how to improve the product. This is the best feedback that we’ll take with us and start hammering away on immediately. Thank you!

We do have a Help Desk post describing what’s happening with these links, but we need to update it and make it more clear based on this feedback. You can find a little more information on how these links work here:

https://help.optery.com/en/article/what-if-a-view-leads-to-a...

This is a product experience defect, and not intended to be deceptive. Several comments have cried “foul” on this one and we hear it loud and clear. We apologize this has persisted in the product, and can definitely see how this can be misleading.

To explain what’s happening from the inside, immediately after the sign up, we retrofit the profile data you’ve input at the signup process into our URL templates for each data broker. This provides an immediately actionable link you can click on to see if your profile is present on the other end at the data broker. Meanwhile, our automated scanner starts running to see if it can actually find your profile at each data broker. After about 1 hour, a PDF report is emailed with ~70 (on average) places on the web that your profile has been found.

What’s often really confusing, and that we definitely need to fix in the UI, is when the user starts clicking on the links and they find “no profile found” they think that something’s gone wrong, or that we’re trying to be deceptive. Even more confusing is when a dummy name like "Notareal Personxxx" is input, the links are still there for you to click through.

The defect in the product is that the UI assumes a large number of matches for each user will be found, typically 50 – 100 on average. Everything in the UI is framed up with that assumption. However, when there are only a few results, or in the extreme case where a fake name is input, and there are no results at all, the UI still frames everything up as if it were for a typical user with 50 – 100 matched profiles. The other reason this product defect has persisted is because our Free Basic users use the links to QA their own self-service opt out work. So after they’ve submitted their own opt out, they want to be able to click through the link and see that the profile is gone. This is why most people use the product with glee, but when a link leads to a “page not found”, at best people are confused, and at worst they cry “foul” of deception.

I love Show HN and Launch HN threads because the builders get so much rich feedback like this on how to improve the product. This is the best feedback that we’ll take with us and start hammering away on immediately. Thank you!

We do have a Help Desk post describing what’s happening with these links, but we need to update it and make it more clear based on this feedback. You can find a little more information on how these links work here:

https://help.optery.com/en/article/what-if-a-view-leads-to-a...