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Google Ads suspended me and turned a deaf ear

kajic.com

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Re: Google Ads suspended me and turned a deaf ear

#61

Post by post-it »

anm89 wrote: post #52
jefftk wrote: post #50

Earlier quoted context omitted.

Regardless of what you think of Google's business practices, paying off insiders is absolutely not something that any of us should accept.

Paying off an insider to get something done that actually needed to be done seems a hell of a lot less problematic than capriciously destroying someones livelihood with no justification at all as the parent indicates that Google did to them. There's nothing wrong with taking gobs of money to work at a huge corporation but at least be honest that they are terrible.

You misread, I think.

> Later we learned their old agency paid off a Google insider to flag our client’s account resulting in suspension.

Re: Google Ads suspended me and turned a deaf ear

#62

Post by justinbaker84 »

mtgx wrote: post #5

There needs to be some kind of law that mandates that a company MUST reply to customers and/or users within a given time and offer a proper redress process. I remember years ago FB would block your site and they would give you NO OPTION to contact them - like AT ALL (they used to hide the support chat button, and I think they still do from some people). I also knew a company that got its own IG account indefinitely s…

I hear you, but it isn't going to happen. Somebody needs to create a viable competitor to Google. A lot of people have tried, but it is extremely difficult.

Re: Google Ads suspended me and turned a deaf ear

#63

Post by justinbaker84 »

dollar wrote: post #28

The biggest indicator of a monopoly is when they can treat customers like garbage and keep doing business anyway. Google suspended the Ads account of our largest agency client ($20,000 per day) with no explanation other than a vague “policy violation”. They steadfastly refused to explain how the policy was violated or what we could do to come into compliance. We contacted attorneys, wrote letters to Google executives…

How do you market around big tech?

The vast majority of time spent consuming media is through tech and traditional media just continues to decline every year.

Re: Google Ads suspended me and turned a deaf ear

#64

Post by justinbaker84 »

dangrossman wrote: post #11

This has been my experience with Google too. I have a suspended Google Merchant Center account for an ecommerce site. That's Google's service to list products for their "shopping" search tab, which you also need to run shopping ads. I sell some home decor items I hand make in my home workshop with a laser cutter and paint. Nothing weird, just like "welcome to our home" type signs. It's a standard Shopify-hosted store…

Unfortunately that has been my experience as well.

Re: Google Ads suspended me and turned a deaf ear

#65

Post by CyberDildonics »

dollar wrote: post #28

The biggest indicator of a monopoly is when they can treat customers like garbage and keep doing business anyway. Google suspended the Ads account of our largest agency client ($20,000 per day) with no explanation other than a vague “policy violation”. They steadfastly refused to explain how the policy was violated or what we could do to come into compliance. We contacted attorneys, wrote letters to Google executives…

How were they able to ignore attorneys?

Re: Google Ads suspended me and turned a deaf ear

#66

Post by burnished »

anm89 wrote: post #52
jefftk wrote: post #50

Earlier quoted context omitted.

Regardless of what you think of Google's business practices, paying off insiders is absolutely not something that any of us should accept.

Paying off an insider to get something done that actually needed to be done seems a hell of a lot less problematic than capriciously destroying someones livelihood with no justification at all as the parent indicates that Google did to them. There's nothing wrong with taking gobs of money to work at a huge corporation but at least be honest that they are terrible.

TFA states that a google insider was paid by a competitor to suspend their account.

Re: Google Ads suspended me and turned a deaf ear

#67

Post by justinbaker84 »

george0812 wrote: post #10

If your business relies heavily on Google to get customers (Adwords) or for generating revenue (Adsense, youtube, extensions, search, …) You are doomed. Google will/has terminated accounts on a whim with no recourse: one day you wake up and your business is destroyed, all you have is a vague, automated email and no way to contact a human being. "Oh you spent 4 years working on this extension and have thousands of pay…

You are correct but staying away from Alphabet is a lot easier said then done. They are still the best way for a small to medium business to reach customers. Ever since the iOS changes that crushed Facebook's targeting capability Google has only become more dominant in the advertising space.

To me it seems like avoiding Alphabet basically means avoiding advertising and it is really hard to grow a business without it.

Re: Google Ads suspended me and turned a deaf ear

#68

Post by Matsta »

Our company Adwords got banned a year ago, hours after our creatives got approved. The reason was our site was "phishing" and trying to steal people's data.

After appealing the ban multiple times with no luck, we weren't getting anywhere. I talked to a couple of people I know who work at Google (one works in Adwords) and basically said there's nothing you can do.

What we did find out is that the ban was completely automatic, and the most likely reason was that it couldn't render the content on the Angular (wonder what company created that) site we were pushing the ads to.

Since we have all our emails on GSuite, we've tried getting a few different people in the office to signup, and they get instantly banned after they signup.

We try every few months to appeal but get the same old "policy violation".

Looking on the bright side, I now don't get random calls from angry people in India demanding I need to "optimise" my ad campaigns.

Re: Google Ads suspended me and turned a deaf ear

#69

Post by johndevor »

kajic wrote: post #33
mission_failed wrote: post #27

Earlier quoted context omitted.

If only google would bother to explain why their AI banned someone, and gave reasonable methods to appeal

OP here. Exactly. I would be happy to change the domain name if they bothered to tell me that this is in fact the problem.

Adwords support is Kafkaesque nightmare.

Didn't use to be this way.

Re: Google Ads suspended me and turned a deaf ear

#70

Post by staticman2 »

CyberDildonics wrote: post #65
dollar wrote: post #28

The biggest indicator of a monopoly is when they can treat customers like garbage and keep doing business anyway. Google suspended the Ads account of our largest agency client ($20,000 per day) with no explanation other than a vague “policy violation”. They steadfastly refused to explain how the policy was violated or what we could do to come into compliance. We contacted attorneys, wrote letters to Google executives…

How were they able to ignore attorneys?

Anybody can ignore letters from attorneys without consequence. (It might be prudent to seek legal advice, but your attorney might even tell you not to respond.)

It's only if attorneys file lawsuits that you have to respond via filing court or arbitration documents.

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