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Google Ads suspended me and turned a deaf ear

kajic.com

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Re: Google Ads suspended me and turned a deaf ear

#31

Post by 3np »

george0812 wrote: post #10

If your business relies heavily on Google to get customers (Adwords) or for generating revenue (Adsense, youtube, extensions, search, …) You are doomed. Google will/has terminated accounts on a whim with no recourse: one day you wake up and your business is destroyed, all you have is a vague, automated email and no way to contact a human being. "Oh you spent 4 years working on this extension and have thousands of pay…

I’m kind of surprised we haven’t read about this kind of thing happen to something like a public school or hospital (surely they exist?) relying on Google services.

Re: Google Ads suspended me and turned a deaf ear

#32

Post by coffeefirst »

J5892 wrote: post #8
tragictrash wrote: post #2

Google is not your friend and must be treated as an adversary.

This applies to literally any public corporation.

Maybe but having no mechanism for recourse is pretty unusual. Even Heath insurance companies, which are one step above bloodsucking parasites, have phone support that can actually do stuff.

Re: Google Ads suspended me and turned a deaf ear

#33

Post by kajic »

mission_failed wrote: post #27
pzm3292 wrote: post #23

I think you are violated Google's Circumventing systems rule. I noticed your affiliate site is using woltcode.de as domain name but "wolt" is maybe registered trademark of wolt.com. Google cannot allow this kind of similar domain name in generall.

If only google would bother to explain why their AI banned someone, and gave reasonable methods to appeal

OP here.

Exactly. I would be happy to change the domain name if they bothered to tell me that this is in fact the problem.

Re: Google Ads suspended me and turned a deaf ear

#34

Post by 3np »

dsl wrote: post #9

Welcome to the world of blackhat SEO. If someone starts driving up the price of ads for a targeted keyword, you generate a massive amount of abuse and pay people to write complaints to Google. From Google's perspective, they look at your account and see activity that indicates you are doing terrible things. Coupons are an extremely competitive and hostile market to be in. Not saying what happened to OP is fair or acc…

The obvious thing to me is that a bigger part of the problem is how much effort and time it takes to get a human with authority to change the decision to look at it in many cases. If it’s even possible at all.

If one could phone an agent as easy as one could phone a sales rep, the problem would be way smaller.

If each service/account termination was signed off by a human with the authority to cancel that decision, things could improve a lot. If they’re concerned about DDoS, they could optionally require the same human involvement for account opening.

Re: Google Ads suspended me and turned a deaf ear

#35

Post by fennecs »

Come on, in this case it’s pretty obvious, your website was not doing anything of value. Just a random middle man expecting to be paid for existing. Put your promo code on your website fine, but then wanting to advertise on it? That just seems like a dodgy thing to do.

Re: Google Ads suspended me and turned a deaf ear

#36

Post by Crash0v3rid3 »

dollar wrote: post #28

The biggest indicator of a monopoly is when they can treat customers like garbage and keep doing business anyway. Google suspended the Ads account of our largest agency client ($20,000 per day) with no explanation other than a vague “policy violation”. They steadfastly refused to explain how the policy was violated or what we could do to come into compliance. We contacted attorneys, wrote letters to Google executives…

These are quite the accusations being made here. Is there any evidence you can provide?

Re: Google Ads suspended me and turned a deaf ear

#37

Post by 2muchcoffeeman »

dollar wrote: post #28

The biggest indicator of a monopoly is when they can treat customers like garbage and keep doing business anyway. Google suspended the Ads account of our largest agency client ($20,000 per day) with no explanation other than a vague “policy violation”. They steadfastly refused to explain how the policy was violated or what we could do to come into compliance. We contacted attorneys, wrote letters to Google executives…

Wait what? I can bribe a human at google to flip a switch and there are no checks and balances in place to discover a change made to a 20K a day account?

How many google insiders can take bribes like this? Have they gotten rich from it?

What’s the minimum spend to get official help then?

Re: Google Ads suspended me and turned a deaf ear

#38

Post by lotsofpulp »

coffeefirst wrote: post #32
J5892 wrote: post #8

Earlier quoted context omitted.

This applies to literally any public corporation.

Maybe but having no mechanism for recourse is pretty unusual. Even Heath insurance companies, which are one step above bloodsucking parasites, have phone support that can actually do stuff.

Health insurance companies are subject to tons of regulations per the Affordable Care Act. One which does not allow them to refuse customers and another which gives customers the right to appeal to a third party.

https://www.healthcare.gov/appeal-insurance-company-decision...

Re: Google Ads suspended me and turned a deaf ear

#39

Post by pteraspidomorph »

Good to know they haven't changed a bit since I was banned, 17 years ago.

This seems to be the norm with many american tech companies. They abruptly cast you out with a vaguely worded template explanation, no one will talk to you or explain to you what happened. Appeals are rejected.

Re: Google Ads suspended me and turned a deaf ear

#40

Post by new_stranger »

2muchcoffeeman wrote: post #37
dollar wrote: post #28

The biggest indicator of a monopoly is when they can treat customers like garbage and keep doing business anyway. Google suspended the Ads account of our largest agency client ($20,000 per day) with no explanation other than a vague “policy violation”. They steadfastly refused to explain how the policy was violated or what we could do to come into compliance. We contacted attorneys, wrote letters to Google executives…

Wait what? I can bribe a human at google to flip a switch and there are no checks and balances in place to discover a change made to a 20K a day account? How many google insiders can take bribes like this? Have they gotten rich from it? What’s the minimum spend to get official help then?

Considering there are over 150,000 people working at Google, I would assume the odds one of them would take a bribe to be pretty good. That said, it certainly doesn't prove this has ever happened.
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