Google Ads suspended me and turned a deaf ear

I have a suspended Google Merchant Center account for an ecommerce site. That's Google's service to list products for their "shopping" search tab, which you also need to run shopping ads. I sell some home decor items I hand make in my home workshop with a laser cutter and paint. Nothing weird, just like "welcome to our home" type signs. It's a standard Shopify-hosted store with flat rate shipping, a posted shipping policy, return policy, privacy policy, and contact page with a contact form, my address and my phone number on it. That should check off all of Google's requirements for a merchant center account. But, it was immediately suspended and multiple requests to reconsider the suspension just get me a form letter back saying my site violates their policies. No human at Google will ever give me any specific reason why.

Every month or so, one of my Google Ads for another site gets suspended for violating the policy "Certificate required: free desktop software". This policy is about ads that link to downloadable .exe/.zip desktop software. My ads, which have been largely running without change for 9-10 years, are for a SaaS analytics service for marketers. There is no desktop software or downloadable files on the website. Just your typical pricing/signup/login pages like any web app. There is no rhyme or reason as to what ad in my account they will suspend each month. I can create the same ad again and it'll be approved since there is no actual policy violation.

Like OP, I can easily reach a human to sell me more ads. No matter how many times I click the unsubscribe links in their emails or ask to opt out, they actually hound me, at every email of mine they can find, and all my personal and business phone numbers, to take "account review" calls where they can try to talk me into spending more on Google Ads. But when it comes to getting support for policy issues, nobody will talk to you.

I can't let this pass without commenting on it. When did promoting birth control become a problem ? Is Google run by some religious cabal who believe that we shouldn't contradict God's will ? I assume the intention is to keep various groups in the USA happy ? Would be interested to know if you can "promote birth control" outside of the USA.

https://support.google.com/adspolicy/answer/176031?hl=en

I am wondering more and more whether these companies are so profitable because they are more efficient or if a lot of their profits come from cutting customer support most companies used to do.

Come up with your own set of rules that come within google's, peer review each other to ensure that you meet your own rules - then if google pulls one of you, the rest of you walk.

Don't have to shift how google works, just present to google as a large enough mass of money that you get promoted to a service rep, rather than templated rules and emails.

There's also a benefit on the google side - that if you're a self-moderating group, what gets escalated to them is likely to be a valid issue.