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Hospitals, Administrative buildings and Army buildings marked as “Funeral homes”

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11–20 of 22 posts

Re: Hospitals, Administrative buildings and Army buildings marked as “Funeral homes”

#11
post #6

Yet another case where a Google phone number would do a world of good

https://static.corp.google.com/corpsso/techstop/techstop-pho...

These numbers are not for public use, and they are for employee IT matters anyway.

Re: Hospitals, Administrative buildings and Army buildings marked as “Funeral homes”

#12
post #4

In Kiev and other places in Ukraine, hospitals, administrative buildings and army buildings are marked as "Funeral Homes". People have been trying to contact Google about this through different sources, but they are still there. This is in the best case extremely distasteful trolling, in the worst case this is used for indicating targets for bombing. Please help me get this to the attention of Google to delete these…

Looking for an escalation path w/in Geo.

Bug reported for escalation.

In the future, you may be able to use this content removal link; as I believe it will also provide for an internal escalation path:

https://support.google.com/legal/troubleshooter/1114905#ts=7...

Re: Hospitals, Administrative buildings and Army buildings marked as “Funeral homes”

#13

In Kiev and other places in Ukraine, hospitals, administrative buildings and army buildings are marked as "Funeral Homes". People have been trying to contact Google about this through different sources, but they are still there. This is in the best case extremely distasteful trolling, in the worst case this is used for indicating targets for bombing. Please help me get this to the attention of Google to delete these…

The appropriate people in the Google Geo organization are aware of this and are investigating / taking action.

Re: Hospitals, Administrative buildings and Army buildings marked as “Funeral homes”

#16
post #9

Yet another case where a Google phone number would do a world of good

Would it? The human nature of phone support permits social engineering. People have lost their phone numbers (and thus 2FA for their Coinbase or whatnot) via a targeted attack at their cell phone carriers' support lines, calling over and over until one rep buckles at the well-crafted sob story and overrides something. I cannot imagine the magnitude of bullshit such a line would have to process. Posting it to HN would…

Yes.

Automated support doesn’t come close to the breadth and depth of support you can get just by talking to people. If a support document or link doesn’t exist for your concern, and you can’t talk to a person, then you are just SOL and subject to an algorithmic black box you can never understand nor reason with.

Re: Hospitals, Administrative buildings and Army buildings marked as “Funeral homes”

#19
post #16
post #9

Earlier quoted context omitted.

Would it? The human nature of phone support permits social engineering. People have lost their phone numbers (and thus 2FA for their Coinbase or whatnot) via a targeted attack at their cell phone carriers' support lines, calling over and over until one rep buckles at the well-crafted sob story and overrides something. I cannot imagine the magnitude of bullshit such a line would have to process. Posting it to HN would…

Yes. Automated support doesn’t come close to the breadth and depth of support you can get just by talking to people. If a support document or link doesn’t exist for your concern, and you can’t talk to a person, then you are just SOL and subject to an algorithmic black box you can never understand nor reason with.

The sort of phone support Google would offer on a phone line would be the same sort of "algorithmic black box", just with a human voice. Call a major bank, airline, or utility provider to experience the fun of it.
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