201–210 of 299 posts
Earlier quoted context omitted.
All the big boys run on Adyen.
Do you have any examples or could you mention some industries?
The business I’m working at now splits traffic between adyen, stripe, and others. Anecdotally, stripe has the best payment success rate of any of our providers.
Earlier quoted context omitted.
> if you let this kind of fuck-up go undetected for over three months, you have to at least assume some of the blame and acknowledge that you probably could have caught it if you scrutinized transactions. I work in eCommerce and occasionally there will be something like a script or config gets messed up and an issue with billing will happen. And being the "expert" I'm usually the one called to fix it. I wish I could…
It's funny that, with the importance of tax to government revenue, why do governments not make a habit of funding/creating really high quality tax software for businesses/individuals to use? Increases in collection efficiency have historically been associated with growth of the state coffers (and state's whose bureacracies failed to adequately capture tax had to resort to funding themselves in other ways, frequently…
It might work in the EU but in the US there’s state/county/municipality taxes that can get quite complicate. My zip code has a small area in my county and my county is at a 6% tax rate. Most of the zip code is another county that has a %7.5 tax rate. I have to double check large online purchases just to make sure it’s correct. Almost every place shows the wrong tax at checkout due to using my zip but’s it’s always fixed when my card is actually charged.
Most people are using SAP or Oracle to do this kind of thing because they already know the ins and outs of tax locales.
Earlier quoted context omitted.
It's funny that, with the importance of tax to government revenue, why do governments not make a habit of funding/creating really high quality tax software for businesses/individuals to use? Increases in collection efficiency have historically been associated with growth of the state coffers (and state's whose bureacracies failed to adequately capture tax had to resort to funding themselves in other ways, frequently…
I have enough experience with local and federal government that there is no way I want them to build any kind of software. Much less a complicated tax software. It might work in the EU but in the US there’s state/county/municipality taxes that can get quite complicate. My zip code has a small area in my county and my county is at a 6% tax rate. Most of the zip code is another county that has a %7.5 tax rate. I have t…
There is a massive chasm between Stripe's perceived (for a lack of a better term) awesomeness vs the actual reality. I don't think I have ever had an actual good experience with Stripe Here is a couple of examples - The account manager assigned to us was absolutely horrible. Would not answer emails. Getting information out of him was like pulling water from stone. And our business is a global company with annual reve…
Not good. Can you email me those details at edwin@stripe.com and we can look into what went wrong?
There is a massive chasm between Stripe's perceived (for a lack of a better term) awesomeness vs the actual reality. I don't think I have ever had an actual good experience with Stripe Here is a couple of examples - The account manager assigned to us was absolutely horrible. Would not answer emails. Getting information out of him was like pulling water from stone. And our business is a global company with annual reve…
They will relay some unrelated bit of documentation and then immediately try to close the issue as solved.
It is like “Step 1: Understand the problem” and “Step X: Validate it solved the customers problem” isn’t even on the checklist.
Just “reply something technical, close ticket, repeat”.
I actually thought Stripe did decently here, there were periods of silence which sucks. It's odd that you feel they are obligated to explain their internal processes with you? Things they did right: 1. Immediately acknowledge the issue and raise it to a Specialist. 2. Give you a work-around, so that you don't need to be blocked. 3. Engage the lead PM, to speak to you, to address your concerns. 4. Fix the documentatio…
I think it's reasonable to expect either (1) support to be at least as responsive and competent as sales or (2) compensation or refunds for poor service. This works for any honest business. If you want a custom offering with hand holding, go with 1. If you want a scalable and streamlined unisize business which allows itself to make mistakes in order to build huge things for the masses, go with 2 and accept the losses…
What do you mean by "reasonable"?
Because, while I wish it were so, I have never ever experienced support as responsive as sales.
I don't understand why would anyone use Stripe Tax? At that price range, suddenly one can also switch to something like Paddle, Gumroad, FastSpring, MyCommerce or some other Merchant of Record. The merchant of Record will then act as a middleman/reseller between your SaaS and a consumer, and will take full responsibility not only for calculating, but also collecting and filing taxes in any of the jurisdictions. As a…
Which one do you use?
Gumroad is nicer from the indie developer perspective, less restrictive than Paddle regarding product types sold, but shopping card and pricing are more limited (USD prices w/o VAT only).
Stripe is still better from the developer's standpoint, more mature and nicer integration / API, but doesn't handle tax filing. Would use it if developing a product for a single market.
Earlier quoted context omitted.
Do you have any examples or could you mention some industries?
Vueling, Booking.com, Dropbox for example.