51–60 of 299 posts
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Please consider a financial goodwill payment instead of only sending updated CSVs. You charge an extra fee for Stripe Tax; your paying product had an issue.
“Remediations” often refers to exactly that. Would suggest we wait for an update from the author to see how Stripe handles that, if at all.
Sad to see Stripe fall to the bean counters instead of staying focused on customers. They were coming out with some cool innovations a few years ago. Even "don't be evil" Google is moving in this direction. Not sure why companies always evolve this way. Boeing is another prime example. Apple has maintained its focus on the customer and thrived, bucking the trend, which seems like it would be motivation for others to…
It's been a long time for Stripe to introduce a solution for taxes after it was requested by lots of customers (and recently acquired TaxJar because of it)
My dad owns a successful chain of bicycle stores in Texas. He’s been in business for almost 51 years and he’s one of the largest bike dealers by volume in the country. He has nearly a hundred employees and a bookkeeper. Despite having a proverbial dozen balls in the air at any time and despite having people on the payroll to do bookkeeping, he sits down at his computer every night at home, logs into the ERP system, a…
One more thing to add to this: scrutinizing transactions isn’t just for catching bad stuff. It’s also a way to spot the good. For my dad, it’s a way to spot up-and-coming salespeople who are punching above their weight, for noticing high-dollar sales to repeat customers and making sure that those folks are well cared-for. It also tells him what bikes are selling well and helps him make strategic decisions for buying.…
It seems like it wasn’t made clear in the docs that invoices aren’t finalized in these circumstances until later.
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Tech support gaslighting. Perfect encapsulation of the phenomenon. Someone make an urban dictionary entry.
No, I didn't change anything. It just started working again.
My dad owns a successful chain of bicycle stores in Texas. He’s been in business for almost 51 years and he’s one of the largest bike dealers by volume in the country. He has nearly a hundred employees and a bookkeeper. Despite having a proverbial dozen balls in the air at any time and despite having people on the payroll to do bookkeeping, he sits down at his computer every night at home, logs into the ERP system, a…
Sorry, what?
How is this OK or even normalized - he should not have to check every single receipt every night. You hire people to do that, and if they cannot do it right, you hire someone else.
As OP mentioned, it wasn't a gradual thing, and when you have a lot of customers, it can easily slip through. Even your father would be the same here - if a few people who should have been charged a recurring bill did not, how would he remember that?
> Every good business owner does it.
Absolutely not. Every good business owner gets someone to take care of it, and then double checks their work at times.
Sad to see Stripe fall to the bean counters instead of staying focused on customers. They were coming out with some cool innovations a few years ago. Even "don't be evil" Google is moving in this direction. Not sure why companies always evolve this way. Boeing is another prime example. Apple has maintained its focus on the customer and thrived, bucking the trend, which seems like it would be motivation for others to…
Earlier quoted context omitted.
One more thing to add to this: scrutinizing transactions isn’t just for catching bad stuff. It’s also a way to spot the good. For my dad, it’s a way to spot up-and-coming salespeople who are punching above their weight, for noticing high-dollar sales to repeat customers and making sure that those folks are well cared-for. It also tells him what bikes are selling well and helps him make strategic decisions for buying.…
To be fair, in this case, the author was tracking his KPIs, and those suggested that all was hunky dory, but what he wasn’t tracking were the actual payments being received against invoices that never converted to an open state. In this case, the invoices were left in a draft state on Stripe’s side. And who could’ve expected that they’d need to occasionally check for draft invoices? It seems like it wasn’t made clear…
I also had issues with stripe's automatic tax. We use stripe's subscriptions with free trials but don't collect credit card details up front, preferring to make sign up simple and low friction. Automatic tax is charged at 0.5% of each transaction, and apparently a trial ending is considered a transaction even if the user has no payment method, so we were hit with automatic tax fees for every trial end even if we rece…
Could you email me at edwin@stripe.com and we can dig a bit more into this?
(I work at Stripe.) This was a painful read. I'm sorry. We could have done a lot better. We're working on remediations now, and we're sending another, corrected email tonight with the updated CSV file of failed invoices as of March 1st.
Earlier quoted context omitted.
To be fair, in this case, the author was tracking his KPIs, and those suggested that all was hunky dory, but what he wasn’t tracking were the actual payments being received against invoices that never converted to an open state. In this case, the invoices were left in a draft state on Stripe’s side. And who could’ve expected that they’d need to occasionally check for draft invoices? It seems like it wasn’t made clear…
This sounds like something good old fashioned double-entry bookkeeping would have caught immediately (hunky dory income from Stripe seemingly falling into a black hole). No need to scrutinize every transaction until you notice the ledger isn't adding up.