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What is the purpose of check-in before flying? (2014)

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Re: What is the purpose of check-in before flying? (2014)

#41

I’m still confused. > You probably have noticed that you often buy your flight from a different company than the airline itself. What? No, never. I figured out long ago that one carrier always has the best rates for my city, middlemen rarely/never cost less, and I've got the frequent flier card and the points. I thought everyone who flew domestically more than twice a year did that. I thought the check-in was just to…

You've never once flown an itinerary with two airlines on it? That's a very routine use case, for example hop on an American flight to London connecting to a BA flight to Glasgow or something? In that case you bought your ticket from a different company (AA) than the airline you're flying (BA on the second leg).

That's just one of a million examples. For complex travel arrangements it's just normal.

Re: What is the purpose of check-in before flying? (2014)

#42
post #13

> Some airlines (particularly non-U.S. ones) will completely void your ticket (meaning that it loses all value) if you miss a flight after checking in. (Most U.S. airlines do not do this.) Does this mean that in the US, if I miss my flight, my ticket is still somehow valid? I have never heard of this.

The ticket itself is not valid, because you obviously can't get on a flight that has already left. But the ticket still has value (what you paid for it) because you didn't use it. I have never missed a flight before, but I've also never heard of anyone in the US losing the value of their ticket because they missed their flight. I saw a video recently of a person who was denied boarding due to being visibly intoxicate…

>I saw a video recently of a person who was denied boarding due to being visibly intoxicated. The process started with the gate agent offering to book them on another flight, and devolved into the person being banned from the airline. But they still received a full refund for their unused ticket.

More that a decade ago I was doing standards work in Amsterdam, after a long weekend of sitting in a conference room with 12+ people going over excel spreadsheets to edit a bunch of recurring text all over the place that was then used to generate the documentation / schema for the standards under discussion we were to catch a flight back to Copenhagen.

My coworker and I went to get a late lunch before heading back, I don't drink but he did so he took a big Heineken. Then we went to the airport. We checked in fine, and then we went to wait for the flight in the boarding area.

While waiting my coworker went to the bathroom. I decided what I really needed to do was some stretches because of how excruciatingly cramped up my muscles were from sitting for a whole weekend.

At the time I was in exceptionally good shape as I did Capoeira 3-5 times a week 3-4 hours a training, yoga classes, and weight training. So of course I was doing all sorts of funny stuff like balancing with one leg and the foot of the other held in my hand for several minutes, and going in a bridge pose, doing pushups, jumping jacks, standing on my hands, doing handstands and other stuff like that. My coworker was a long time in the bathroom, maybe there was a line.

While I was exercising one of the attendants from the flight we were supposed to get on came out and told me I would not be allowed to fly because I was obviously intoxicated.

Now I towered over the guy, I was in a bad mood from the weekend already, and frankly, he was just the most alcoholic looking Dane you could imagine, with a comical little pug nose red and purplish like the cartoon vision of a town drunk from the 1940s. So I nearly lost my temper at him, and was near to getting stranded in Amsterdam because of how irritated I was by the ludicrous assertion that anyone doing the things I was doing could possibly be drunk!

Just then my coworker came out and saved me, when he was told I was being accused of being drunk he started laughing because of course in Denmark a person who doesn't drink is already sort of funny.

So after some convincing I was let on to the plane. Later, after we lifted off, the little dipsomaniac steward came to apologize to me and as a way of making up for it said my coworker and I could have free drinks! He suggested a nice beer, or some wine, or some champagne. Anything I wanted! I said - I will have a Coke thank you. (but I was not able to do it without sounding annoyed)

My coworker took a red wine. He had laughing bouts several times on the flight back.

Re: What is the purpose of check-in before flying? (2014)

#43
post #35

On many airlines they use check-in as a way to try to upsell you on higher priced seats or other services.

I often am a sucker for those. I'm 188cm tall (6'2-ish). Long legs. For about $10 per hour of flight time, I'll pay more for a couple extra inches of leg room. During boarding, I have sometimes mentioned to the boarding agent or air staff that if someone in an exit row isn't able to perform the exit row duties, I'm happy to trade seats. A couple of times it's even worked.

Being 2.08m tall (6’10) I _have_ to always pay extra because I don’t fit in a regular seat. Many years ago at check in I would automatically be put on the exit row but nowadays that doesn’t happen anymore. So now I need to book very early because otherwise the exit row seats are all gone.

Re: What is the purpose of check-in before flying? (2014)

#44
post #19

A long time ago, you somehow needed to reconfirm the flight 48 hours before. Not sure what that function was.

Probably a database/messaging consistency check via human, I wonder what a dropped packet is, back then. E.g. paper jam on the fax machine, "Hey what was that fax?" "Dunno, the machine ate it.".

I once accompanied a travelling family member to the airport, and the airline didn't have a record of her ticket! This was in the pre-historic times before there was e-tickets, mobile checkin, etc.

Re: What is the purpose of check-in before flying? (2014)

#45
post #26

Earlier quoted context omitted.

This is really interesting. As a non-U.S. based and infrequent traveller, I had always just assumed that you lost the value of the ticket if you missed the trip. I never really understood sitcoms where no one seems to care if they missed their flights or not, but this would make a lot of sense.

I've missed maybe five or so domestic flights on "legacy" US airlines (American/Delta/United). If I recall correctly, on all but one of those I was rebooked. On the remaining one I was not rebooked; the airline tried to accommodate me but they couldn't get me where I was going in time for the thing I was going to. That being said, I do care if I miss my flight, because it's obviously a pain even if you do get rebooke…

This is why, as a UK based traveller, I aim to get to the airport for international flights so that I can check in when checkin opens 3 hours before the flight.

At least I'm usually sat in a comfortable lounge for the extra time, and can get a few things done, or just relax and read.

Re: What is the purpose of check-in before flying? (2014)

#46

> When you buy a flight or a journey, you are actually buying a ticket. This used to be a paper ticket, but now it's electronic. But the actual process is the same as before, it's just an electronic implementation of the paper. The ticket is your proof to the airline that you paid an organisation it trusts for the flight. The airline will only distribute its unique ticket paper to travel agents it trusts. Back a very…

> hand-delivered courier who I had to meet at the nearby airport.

where they presumably were able to fly gratis, since they own the ticket stock! lol

Re: What is the purpose of check-in before flying? (2014)

#47

> When you buy a flight or a journey, you are actually buying a ticket. This used to be a paper ticket, but now it's electronic. But the actual process is the same as before, it's just an electronic implementation of the paper. The ticket is your proof to the airline that you paid an organisation it trusts for the flight. The airline will only distribute its unique ticket paper to travel agents it trusts. Back a very…

Thieves used to break into (relatively unsecured) travel agencies, steal the blank paper tickets, and resell them at astronomical markup, with the agency "on the hook" for paying the maximum value of the tickets stolen.

Basically, "ticket paper" was like a blank check which you could fill in with a pencil saying "$10,000: first class ticket from NYC to LON", and the airline would accept that ticket, and reconcile it _back_ to the original issuing agent (who didn't issue the ticket, but instead had it stolen).

Once "the paper" was out there, it was prohibitively expensive to maintain and distribute a "rejection database" of serial numbers at all points-of-boarding, so tickets were accepted "at face value" rather than denying boarding.

As the world has become more connected and digitized, yes, airline use cases have always been one of the first to take advantage of integrating commerce and technology. SABRE is one of the oldest technology companies, and probably one of the oldest, most important "continual use" databases around. https://www.ibm.com/ibm/history/ibm100/us/en/icons/sabre/ ...great history in that article!

> The thieves are well organized, stealing thousands of blank tickets at a time, forging them and typically reselling them for $200 to $10,000 apiece, authorities said.

> “The airlines, in my humble opinion, could stop this,” said a Westlake Village travel agent who was recently held at gunpoint and tied up while thieves ransacked his business. Officials with the American Society of Travel Agents, which represents more than 11,000 agencies nationally, agree.

~1978: https://www.ojp.gov/ncjrs/virtual-library/abstracts/airline-...

~1999: https://www.latimes.com/archives/la-xpm-1999-aug-22-me-2752-...

Re: What is the purpose of check-in before flying? (2014)

#48
post #6

> Some airlines (particularly non-U.S. ones) will completely void your ticket (meaning that it loses all value) if you miss a flight after checking in. (Most U.S. airlines do not do this.) Does this mean that in the US, if I miss my flight, my ticket is still somehow valid? I have never heard of this.

Personal anecdote: I've found the tickets can be refunded/transferred. The airline recommended a 45min layover, and the airport's immigration machines broke and we were stuck in line for hours, missing our domestic flight in a separate area of the airport. In this case, I found out that the airline would've worked with me to reschedule another flight, if I could get ahold of them on the phone. Maybe not all airlines…

Personal counteranecdote: This depends on how it's booked. A so-called "hacker fare" from Kayak or Orbitz or Expedia or someone last year that involved two different underlying carrier bookings had a 45 minute connection between them. The covid paperwork check line took 90 minutes due to long lines and low staffing in the transfer airport.

The carrier for the second constituent booking said FOAD when asked about a rebooking after the flight had left. The reseller (I forget if it was Kayak or Orbitz or Expedia) refused a refund. We ended up having to book a replacement ticket for over $1000, and an overnight hotel stay.

American Express eventually sided with the merchant when I tried to do a chargeback for being sold an impossible itinerary. It made the trip substantially more expensive and +28 hours.

I'm not sure who should be liable for this, but I'm pretty sure it's not me. Every other party in the transaction chain passed the buck and I was the one who had to pay.

Re: What is the purpose of check-in before flying? (2014)

#49
post #35

Earlier quoted context omitted.

I often am a sucker for those. I'm 188cm tall (6'2-ish). Long legs. For about $10 per hour of flight time, I'll pay more for a couple extra inches of leg room. During boarding, I have sometimes mentioned to the boarding agent or air staff that if someone in an exit row isn't able to perform the exit row duties, I'm happy to trade seats. A couple of times it's even worked.

Being 2.08m tall (6’10) I _have_ to always pay extra because I don’t fit in a regular seat. Many years ago at check in I would automatically be put on the exit row but nowadays that doesn’t happen anymore. So now I need to book very early because otherwise the exit row seats are all gone.

They have financially engineered every part of the process now.

Re: What is the purpose of check-in before flying? (2014)

#50
post #27

Earlier quoted context omitted.

I missed a flight in Oslo two years ago and the counter agent looked at me like I was insane to suggest that they airline would rebook me. In Norway it was clear that the $800 ticket was completely wasted if I got delayed on the way to the airport.

I had no idea that the way it works in the US seems to be the outlier worldwide. Even the ultra-low cost airlines here (like Spirit) work this way.

Yeah, I was on the way to the airport the other day, my meeting got cancelled, so I called on the way 75 mins pre departure, and they just gave me a credit for the cost, zero hassle, and I went home.
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