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An enhancement request I submitted to Bugzilla 15 years ago was just closed

bugzilla.mozilla.org

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Re: An enhancement request I submitted to Bugzilla 15 years ago was just closed

#22

We don't close bugs just because they are old. Priority on fixing bugs is some combination of their severity, the number of users affected, and the difficulty/disruption involved in fixing it. The age is not relevant.

> We don't close bugs just because they are old.

I SO much appreciate that simple offhand comment.

Not, it's been three days, lets use a bot to remove the bug or close what might be a very useful thread for others that get hit by it (and that can comment of a bug is still extant).

Though I could see the point in a "dormant" tag, or something that let's other users know that the dev is probably not thinking about the bug now.

And I appreciate that Mozilla is still going through them on occasion to see what is still relevant.

Re: An enhancement request I submitted to Bugzilla 15 years ago was just closed

#24

We don't close bugs just because they are old. Priority on fixing bugs is some combination of their severity, the number of users affected, and the difficulty/disruption involved in fixing it. The age is not relevant.

It's depressing when some maintainers launch a new version of their program, then immediately mass-close huge swathes of bugs with a "if it's still a problem, re-open a new ticket" kind of message. I mean, I get why this is done, bug databases are huge and and always growing, but as a user it is immensely frustrating and makes me less likely to report issues in the future.

Re: An enhancement request I submitted to Bugzilla 15 years ago was just closed

#25

We don't close bugs just because they are old. Priority on fixing bugs is some combination of their severity, the number of users affected, and the difficulty/disruption involved in fixing it. The age is not relevant.

One of my pet peeves is auto closing bug reports due to “lack of activity”. It just hides the problems.

Re: An enhancement request I submitted to Bugzilla 15 years ago was just closed

#27

We don't close bugs just because they are old. Priority on fixing bugs is some combination of their severity, the number of users affected, and the difficulty/disruption involved in fixing it. The age is not relevant.

It's depressing when some maintainers launch a new version of their program, then immediately mass-close huge swathes of bugs with a "if it's still a problem, re-open a new ticket" kind of message. I mean, I get why this is done, bug databases are huge and and always growing, but as a user it is immensely frustrating and makes me less likely to report issues in the future.

JWZ calls this the CADT development model. Not linking to his site, as he’s prone to redirecting HN-referred traffic to weird places

Re: An enhancement request I submitted to Bugzilla 15 years ago was just closed

#28

We don't close bugs just because they are old. Priority on fixing bugs is some combination of their severity, the number of users affected, and the difficulty/disruption involved in fixing it. The age is not relevant.

This is interesting, but since the request for enhancement that is the main link here was closed because it "worksforme" (i.e. it's fixed) I'm not sure why it's relevant information?

If anything the link is very solid evidence that Mozilla don't do that either since this issue remained open even after it got done.

Re: An enhancement request I submitted to Bugzilla 15 years ago was just closed

#30

We don't close bugs just because they are old. Priority on fixing bugs is some combination of their severity, the number of users affected, and the difficulty/disruption involved in fixing it. The age is not relevant.

Surely age is relevant though. If something is very old it's priority should increase as it's in danger of never being fixed in the lifetime of the product or being superseded when the feature is re-architected / removed.
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