Earlier quoted context omitted.
I had my only personal UK bank account frozen without warning for weeks. The first I knew of it was when the call centre wouldnt answer the phone for 45mins from the shop where I had just tried to use the card. Had to abandon the process and go home. Next morning, call the bank call centre, do security get told they cant talk to me. The processes to get the account activated was interesting, I couldnt complain to the…
I've been told by Citizen's Advice before that if they don't want to talk to you, the best is to send a physical letter to their registered place of business with a clause such as "You have 7 business days to respond" etc. This then firmly places a time limit on how much stalling they can do.
Edit: I've always found his ability to track me down in the middle of some woods when I was out walking to be a rather curious use of technology considering he was retired and wouldnt have access to mobile phone triangulation facilities or the gps facilities on my phone. However he outed himself when he went back to get some answers for me!