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Why I will never buy another Samsung device

lehtimaeki.medium.com

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Re: Why I will never buy another Samsung device

#551

Post by ComradePhil »

bilekas wrote: post #307
ComradePhil wrote: post #280

Earlier quoted context omitted.

"Selling your data" is marketing nonsense created for disinformation. Companies like Facebook, Google or even Samsung don't sell data. They collect data and get advertisers to pay them to target ads on their behalf. The user data never leaves their system (unless hacked, but that's a different topic). No, it doesn't bother me that they show me ads about products I'm actually interested in based on what they know abou…

They're selling access to the data, your data all the while you have little to no idea. The issue you raised about getting targtted ads is fine, I don't think many will dissagree with you, but its about having the option to turn it off. Theres the disconnect. When you're forced into an ecosystem that you cant tailor, it leaves a bad taste.

>but its about having the option to turn it off

Facebook, Samsung and Google let you turn this functionality off. They're legally required to do so in parts of the world but they give this option to everyone.

Re: Why I will never buy another Samsung device

#552

Post by rkv »

Samsung support is atrocious. Had a similar issue with my S9 phone where the power button suddenly got jammed and couldn't be released. They sent it back with the exact same reasoning: "Caused by physical damage". Well yeah, I physically press the button to turn the phone on and off, what do you expect. I don't understand how they are still so popular when they never help you with anything.

Re: Why I will never buy another Samsung device

#553

Post by _fat_santa »

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

I will hand it to Apple and Amazon. I've had a few lost packages with Amazon and in every case it was a no questions asked exchange or return, like I'm pissed that the package got lost but it's hard to stay mad when Amazon responds that way.

Not sure how Genius Bar support has evolved but I remember my little brother got an original iPad when it came out. Well kid took it to school, and someone kicked his backpack with the iPad inside and the screen got smashed. We took it to Apple and I remember the rep saying something along the lines of "we understand this was your fault, but we'll replace it anyways". Apple clearly is thinking about the long game, the price to replace an iPad pales in comparison to what that customer will spend on your products if you treat them right.

Re: Why I will never buy another Samsung device

#554

Post by samfather »

jiggawatts wrote: post #378
kkjjkgjjgg wrote: post #308

Earlier quoted context omitted.

Are other companies really better, though? I would expect all big companies to be horrible.

For phones, Apple is notably much better than Samsung.

According to what objective measures? A 12 year old literally "hacked" the iPhone to remotely and silently activate any microphone using only a phone number. Apple products are not secure.

Re: Why I will never buy another Samsung device

#555

Post by _fat_santa »

_nalply wrote: post #178
spideymans wrote: post #142

Earlier quoted context omitted.

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me. It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs. I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences. Dell was the…

An alternative to have a company fix your expensive gadget is to do it yourself. I think about the Framework laptop. In your situation even if the company declined payment (then I wold be disappointed), I would have sucked it up and ordered a new trackpad and installed it myself. It's not the same but at least the consequences would not be so distastrous.

Eh. The reason I buy Apple is I just know the thing will work, and if it doesn't, I can take it down the street to the Apple store and have it replaced.

It's not that I don't like to tinker, I love tinkering with things. But things like my primary phone or primary computer I need to "just work", and I need them to work all the time with minimal downtime.

At least for me, Apple's selling point of "just let us take care of it" is very appealing, I'm already dealing with a ton of things every day, I don't need to add "fixing my phone" to that list.

Re: Why I will never buy another Samsung device

#557

Post by samfather »

Syzygies wrote: post #515
virtue3 wrote: post #304

Earlier quoted context omitted.

worked for a company doing apps for smartTVs. They all do it. Incessently. I made ad games that would pop up when the system recognized a certain ad was playing. you were supposed to be able to opt out of this but LG got busted in the UK for not listening to that option. This was back in 2013 era. It's worse by now I'm sure. They'd straight up send a screencap of whatever was on your screen every second for content r…

I am usually using my Sony smart TV as a computer monitor, connecting a Mac mini to an HDMI port. A smart TV wouldn't straight-out spy on an external use like this, would it?

HDMI can carry Ethernet, so I still worry about the potential.

Re: Why I will never buy another Samsung device

#558

Post by epicide »

maximus-decimus wrote: post #490
jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

I find it funny that your definition of "getting it fixed" is throwing the whole thing to the garbage can and giving you a brand new one. It fixes your problem, but I wouldn't exactly call that fixing the phone.

They clearly mean "fixed" from the perspective of having a useable device, which is inline with the original article.

Yes, the (lack of) repairability is a problem, but it's separate.

What's more, we can expect Apple at least attempts to refurbish some devices. Even if it's just for parts. That's more than what Samsung did in the original article.

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