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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#531

Post by neurostimulant »

jmyeet wrote: post #504
wraptile wrote: post #422

Earlier quoted context omitted.

> The story of getting it fixed is really why people love Apple and even Amazon. It's really one of those anecdotal experiences. I used Samsung devices exclusively because they have RMA offices all around SEA region. On the other hand Apple's iCare in my current town has 2.2 stars on google reviews which I didn't know was even possible. When my work iPhone's battery died I decided to drop 70$ from my own pocket rathe…

> I used Samsung devices exclusively because they have RMA offices all around SEA region. And how long does that take? Do you need to speak to Samsung support on the phone to get an RMA number? How easy is that? That seems to be the process according to Google. What have you had to get repaired this way? What was the process? > On the other hand Apple's iCare in my current town has 2.2 stars on google reviews First,…

AFAIK Apple doesn't have first party stores on most SEA countries, so the stores/service centers are probably owned by 3rd party authorized distributors.

My own experience with android manufacturers' service center in SEA is you simply come in to their store, hand over the device, and get a quote later via email (if the damage is not covered by warranty). Direct device replacement on the spot is very rare, never even see it happening myself.

Re: Why I will never buy another Samsung device

#532

Post by mijoharas »

abriosi wrote: post #449

I achieved the same conclusion on 2010 after buying Samsung Galaxy S. It was a terrible device with awful support. This was specially bad since it was supposed to be a premium device. Since then, the only thing I will buy from Samsung are TV's

As a consumer samsung TVs seem fine. Having looked under the hood, and having worked building apps for smart TVs (and collaborating with samsung engineers), samsung were some of the worst people that we worked with, and it's a miracle that any engineers can be bothered to build anything for tizen OS.

Among all of our partners samsung were easily the worst. LG had fantastic devs, I never worked with the android TV folks, but the OS was solid and easy to develop for. All the mediatek chipsets were all straightforward, just "here's the sdk" and go, it's only samsung that was a madenning morasses of kludgey code and arcane build systems.

Re: Why I will never buy another Samsung device

#533

Post by Hello71 »

jmyeet wrote: post #500
ValentineC wrote: post #442

Earlier quoted context omitted.

> The story of getting it fixed is really why people love Apple and even Amazon. > I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the Wifi module was shot and just gave me a new device on the spot. They even offered to do the transfer for me. This sort of convenience is what gives people confidence in buying Apple products. I'm still using Apple hardware myse…

Apple cables really are terrible. I've had teh cladding come off multiple Lightning cables to the point I never use the Apple cable anymore. I just buy Anker cables without thinking about it. I honestly don't know how Apple cables can be this bad. More to the point, I don't understand how Apple leadership can tolerate this from a PR perspective.

Allegedly, one major reason is that Apple has been successfully pressured by Greenpeace to remove PVC from their cables, causing them to be more brittle and fail sooner. https://fee.org/articles/this-is-the-real-reason-your-iphone... is one source, but Apple and Greenpeace themselves tout this "achievement". It seems to me to be just like replacing nuclear power with coal and natural gas power: another casualty of ideological extremism at the expense of the actual environment.

Re: Why I will never buy another Samsung device

#534

Post by kwertyoowiyop »

swamp40 wrote: post #527
sorokod wrote: post #459

Earlier quoted context omitted.

No offence, but the idea that a company will not try to make money of your private data just because you pay them is naive. Doing so would be comitting the cardinal sin of "leaving money on the table".

Does Apple make money off your private data?

Good question. Anyone have an answer? I’ve just assumed (hoped?) they don’t rent/sell their customer info, but have absolutely no facts to back that up.

Re: Why I will never buy another Samsung device

#535

Post by sorokod »

swamp40 wrote: post #527
sorokod wrote: post #459

Earlier quoted context omitted.

No offence, but the idea that a company will not try to make money of your private data just because you pay them is naive. Doing so would be comitting the cardinal sin of "leaving money on the table".

Does Apple make money off your private data?

A slightly better question:

does apple make money off your private data now or will it ever try to do so in the future?

Re: Why I will never buy another Samsung device

#536

Post by mijoharas »

adityapatadia wrote: post #132

Samsung TVs are worse. Their OS is something app makers are not willing to support anymore. Twitch just stopped working. This is something I don't expect from a $1k TV bought just 20 months ago. I wish someone makes just TV panel with ton on inputs and outputs. I am happy to plug in Sonos soundbar and Apple TV to make it work and make it "smart".

I posted a comment that goes some way to explaining this elsewhere[0].

The short answer is that tizenOS is crap, and the samsung engineers I worked with to build smart TV applications were crap. The only way that anything gets built on that quagmire is the herculean effort of a lot of developers (NOTE: my info is 5.5 years old, so that may have changed)

[0] https://news.ycombinator.com/item?id=30423815&p=2#30428375

Re: Why I will never buy another Samsung device

#537

Post by falcolas »

kwertyoowiyop wrote: post #534
swamp40 wrote: post #527

Earlier quoted context omitted.

Does Apple make money off your private data?

Good question. Anyone have an answer? I’ve just assumed (hoped?) they don’t rent/sell their customer info, but have absolutely no facts to back that up.

They do sell your attention via targeted ads in the app store, the news app, and several other places.

Do they collect and monetize data beyond those ads? Not that I've heard of.

Re: Why I will never buy another Samsung device

#538

Post by decafninja »

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

Interesting, the UI on my TV I bought in 2017 has gotten dog slow. I distinctly recall it being very snappy when I first used it.

Re: Why I will never buy another Samsung device

#539

Post by BenjiWiebe »

anoplus wrote: post #385
jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

I have galaxy s7. I don't get why I cannot remove apps like "Samsung Health", "Samsung Internet", "Samsung Members", etc. I constantly pushed with updates on these, and all I can do is flaging the updates as inappropriate.

You can go to your settings, to the list of apps, and tap Disable.

That will also stop the updates, and it gives you an option to uninstall all updates when you disable it.

Also, since those apps are usually on the system partition, if you did have a way of removing them that space still isn't as useful as the rest of the space on your phone (not read/write except when updating/installing).

Re: Why I will never buy another Samsung device

#540

Post by dawnerd »

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

The only thing Samsung I’ll buy is their storage because really you don’t have much choice. If you buy from another company there’s a chance it’s using Samsung memory anyways.

I’ve tried giving them second chances after they turned me off after the first set of tv spying the did. They opening lied about it saying they don’t inject ads or tracking or monitor what you watch. This was back when they put ads into content people watched on Plex.

Unfortunately LG is going the same way too.

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