Why I will never buy another Samsung device • Hacker News Board

Re: Why I will never buy another Samsung device

#491

Post by tooltalk » Tue, Feb 22, 2022, 1:12 PM UTC

ValentineC wrote: post #442

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

> The story of getting it fixed is really why people love Apple and even Amazon. > I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the Wifi module was shot and just gave me a new device on the spot. They even offered to do the transfer for me. This sort of convenience is what gives people confidence in buying Apple products. I'm still using Apple hardware myse…

same here. I had numerous technical problems with my rMacbook Pro, but having to pay Apple tax every year for the Magsafe 2 design/material defect was most infuriating. Having owned several Dell and Apple laptops over past two decades, I never had to call Dell for support, but Apple on the other hand...

And no, I didn't get a new Magsafe 2 charger or MacBook Pro on the spot.

Re: Why I will never buy another Samsung device

#492

Post by ornornor » Tue, Feb 22, 2022, 1:14 PM UTC

72deluxe wrote: post #467

ornornor wrote: post #356

Earlier quoted context omitted.

If you’re talking about an LCD Panasonic, I can’t say anything about them other then they’re a completely different series than the OLED. Almost like a separate brand. My OLED has Netflix etc. I used the built in Netflix a few times but don’t anymore since because I don’t use Netflix altogether and not subscribed to them. I put it on a special VLAN that has no internet access but can still send and receive traffic to…

Yes yours is the posher model! Mine is a LCD - just dug out the model number and it's TX-49EX600B. I languish in LCD land. (And it's 49" - no idea why I thought it was 42").

Nothing wrong with it. If it does the job and you’re happy with it ,why change. I got an OLED because I didn’t mind paying the price as we use the screen a lot but that’s just me.

Re: Why I will never buy another Samsung device

#493

Post by camillomiller » Tue, Feb 22, 2022, 1:15 PM UTC

I've reviewed this and many other foldable phones in the last three years. I will be extremely surprised if foldable phones will succeed in the next 5 years. They all give me very strong 3D TV vibes, in terms of how much companies want them to succeed, and how much they're actually not solving any problem in a way that doesn't require heavy consumer-side compromises.

Another good question to ask to assess the potential success of consumer products trends is "has Apple produced any of these yet?"

Re: Why I will never buy another Samsung device

#494

Post by eitland » Tue, Feb 22, 2022, 1:17 PM UTC

HPsquared wrote: post #312

eitland wrote: post #297

Earlier quoted context omitted.

> If anyone can suggest non-Apple OEMs that at least provide a competitive support experience, I’m all ears. Here in Norway it used to be (at least with HP) that if you bought the professional line you'd get professional service. I had a personal nc6320 bought some 17 years ago and they would literally come to my desk and replace the monitor free of charge. (No, I didn't have a paid support plan, this was included in…

If they have a professional line with good support, there is an incentive to ensure the consumer products get moderately bad support.

Good observation, but then wouldn't they also want to broadcast this?

I was totally surprised when I called them and they asked me to call business support and business support just asked where they could find me and when I wanted them to be there. I can't remember a single clue pointing in this direction before I called customer support for home computers.

(Then again: I should stop getting surprised by companies that waste fantastic marketing opportunities.)

Re: Why I will never buy another Samsung device

#495

Post by Jgrubb » Tue, Feb 22, 2022, 1:18 PM UTC

maximus-decimus wrote: post #490

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

I find it funny that your definition of "getting it fixed" is throwing the whole thing to the garbage can and giving you a brand new one. It fixes your problem, but I wouldn't exactly call that fixing the phone.

I find it funny that you make the assumption that it goes into the trash instead of going for refurbishment so it can be sold again. Even if it did go into the "trash" there are plenty of videos out there on apple's device recycling tech.

Re: Why I will never buy another Samsung device

#496

Post by tooltalk » Tue, Feb 22, 2022, 1:18 PM UTC

atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

I guess Apple could do that b/c the wholesale manufacturing price of iPhone/iPod is usually less than 1/3, or even 1/4, of the retail price.

Re: Why I will never buy another Samsung device

#497

Post by andrew_ » Tue, Feb 22, 2022, 1:25 PM UTC

Thanks for this post. I was this close to purchasing the same model. I'll stick with my bulletproof S10e.

Re: Why I will never buy another Samsung device

#498

Post by diffeomorphism » Tue, Feb 22, 2022, 1:28 PM UTC

Jgrubb wrote: post #495

maximus-decimus wrote: post #490

Earlier quoted context omitted.

I find it funny that your definition of "getting it fixed" is throwing the whole thing to the garbage can and giving you a brand new one. It fixes your problem, but I wouldn't exactly call that fixing the phone.

I find it funny that you make the assumption that it goes into the trash instead of going for refurbishment so it can be sold again. Even if it did go into the "trash" there are plenty of videos out there on apple's device recycling tech.

Unfortunately that "assumption" is pretty well founded:

https://www.ifixit.com/Device/AirPods ... 0/10 is a statement.

https://www.inputmag.com/culture/apples-repair-policies-are-...

Re: Why I will never buy another Samsung device

#499

Post by jmyeet » Tue, Feb 22, 2022, 1:32 PM UTC

maximus-decimus wrote: post #490

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

I find it funny that your definition of "getting it fixed" is throwing the whole thing to the garbage can and giving you a brand new one. It fixes your problem, but I wouldn't exactly call that fixing the phone.

Who says that device isn't fixed and sold as refurbished? Or used for parts for other repairs? Or simply recycled?

> It fixes your problem, but I wouldn't exactly call that fixing the phone.

What kind of copium is this? Devices break. Even the most reliable devices just break less. What matters to the customer is how that is resolved. The customer wants a working device. Period.

Would this be somehow better if Apple sent the device off for fixing and I'd get it back in 3 weeks (maybe)?

Re: Why I will never buy another Samsung device

#500

Post by jmyeet » Tue, Feb 22, 2022, 1:35 PM UTC

ValentineC wrote: post #442

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

> The story of getting it fixed is really why people love Apple and even Amazon. > I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the Wifi module was shot and just gave me a new device on the spot. They even offered to do the transfer for me. This sort of convenience is what gives people confidence in buying Apple products. I'm still using Apple hardware myse…

Apple cables really are terrible. I've had teh cladding come off multiple Lightning cables to the point I never use the Apple cable anymore. I just buy Anker cables without thinking about it.

I honestly don't know how Apple cables can be this bad. More to the point, I don't understand how Apple leadership can tolerate this from a PR perspective.