Why I will never buy another Samsung device • Hacker News Board

Re: Why I will never buy another Samsung device

#471

Post by nefitty » Tue, Feb 22, 2022, 12:51 PM UTC

wraptile wrote: post #422

jmyeet wrote: post #405

So the author had a folding phone that failed and couldn't get it repaired/replaced. The narrow take is that you're kinda crazy to buy a folding phone but Samsung was selling them so is really on the hook for the inevitable issues. The story of getting it fixed is really why people love Apple and even Amazon. I've had the Wifi go unreliable on an iPad. I got a Genius appointment for later that day. They confirmed the…

> The story of getting it fixed is really why people love Apple and even Amazon. It's really one of those anecdotal experiences. I used Samsung devices exclusively because they have RMA offices all around SEA region. On the other hand Apple's iCare in my current town has 2.2 stars on google reviews which I didn't know was even possible. When my work iPhone's battery died I decided to drop 70$ from my own pocket rathe…

Not to nerd snipe anyone (I'm having to stop myself as I write this) but couldn't you gather the star ratings of all of these sorts of repair centers/stores and get the overall average? It could be used as a sort of proximate net promoter score and we would be able to more objectively talk about the differences in quality...

Re: Why I will never buy another Samsung device

#472

Post by natch » Tue, Feb 22, 2022, 12:51 PM UTC

2muchcoffeeman wrote: post #321

natch wrote: post #193

Earlier quoted context omitted.

>even from developer friends? "Apple can no longer innovate." You could consider getting new friends who are more intelligent. Some people are being fooled by the fact that a rectangle shape is staying consistent year after year, a very surface attribute. Apple does deep work. People who think only the surface matters are missing the story.

Samsung has 20% market share. About the same as Apple. If it works it works right?

Sure, parasitism works pretty well in fact. I just couldn’t stomach promoting it by using one of their gimmick-festooned phones. But plenty of people don’t give a shit.

Re: Why I will never buy another Samsung device

#473

Post by theshrike79 » Tue, Feb 22, 2022, 12:54 PM UTC

nikau wrote: post #418

dotancohen wrote: post #242

Earlier quoted context omitted.

Why?

Often big sales chains get their own specific model numbers to stop price comparisons or price matching. Exact same thing, just a different model number.

This is the correct reason. Every single large chain has their own specific model number for an appliance. Then they can loudly advertise how their "KJVADSF123AAFBB" washer is the cheapest ever and they'll price match if someone sells it for cheaper.

...but they're the only ones selling that exact model.

Re: Why I will never buy another Samsung device

#474

Post by secondcoming » Tue, Feb 22, 2022, 12:54 PM UTC

pastrybanking wrote: post #425

FrozenSynapse wrote: post #341

Earlier quoted context omitted.

what are the alternatives in the Android space with good camera and good user experience?

I'm a big fan of Nokias as they don't come with the bloatware common on some other Android phones.

I had to upgrade recently and went for a Nokia XR20. It might not have the latest and greatest hardware but I honestly don't notice. It's a phone that I sometimes browse the internet on. Also dual SIM and has a 3.5mm jack.

Re: Why I will never buy another Samsung device

#475

Post by dfawcus » Tue, Feb 22, 2022, 12:56 PM UTC

bmicraft wrote: post #115

hammock wrote: post #101

Earlier quoted context omitted.

What does costing over $1000 have to do with anything? No one owes you anything. Furthermore all applicable warranties are communicated at time of purchase. Bottom line, if the risk adjusted return is not worth it, then don't buy it. You may not be an early adopter

Samsung can not just opt out of German warranty law by printing stuff on the box. They are required to prove the customer is at fault if a fault occurs within the fist six months after purchase, but I see no proof of wrong usage by the customer here.

I believe that is a cross EU thing, since the UK got it while still a member.

i.e. the reversed burden of proof during the first 6 months, where it is assumed the device is at fault, and they supplier has to prove it is not.

So in this case I'd agree, I see little proof just an assertion, and would suggest they institute the process for their equivalent of a Small Claims Court case.

Re: Why I will never buy another Samsung device

#476

Post by projektfu » Tue, Feb 22, 2022, 1:00 PM UTC

scarface74 wrote: post #218

gonzo41 wrote: post #85

Earlier quoted context omitted.

There's plenty of times in Apples history where looking cool has won out over practical concerns. People have more money than sense and will happily ignore that they could buy a rock solid (literally) feature phone for <50 dollars, if in doing the opposite they can look trendy.

Apple’s history goes back over 45 years. Was it the Apple // era, Macs, iPods, iPhones, iPads, Watches, AirPods, etc? What feature phone in 2021 has anything that a modern consumer would find acceptable?

Assuming you want a feature phone because you want something small that isn’t going to monopolize your attention, the Nokia 6300 4G probably fits the bill.

Re: Why I will never buy another Samsung device

#477

Post by nefitty » Tue, Feb 22, 2022, 1:01 PM UTC

natch wrote: post #193

2muchcoffeeman wrote: post #98

Earlier quoted context omitted.

I'd wager it's a marketing play. Apple has developed it's own silicon and the chips powering iPhones, iPads and Macs are now the same. They come up with new and interesting manufacturing processes, or supply chain management. Their phones have lidar now. But you know what I've hear for years even from developer friends? "Apple can no longer innovate." Samsung comes up with a folding screen of dubious quality or chang…

>even from developer friends? "Apple can no longer innovate." You could consider getting new friends who are more intelligent. Some people are being fooled by the fact that a rectangle shape is staying consistent year after year, a very surface attribute. Apple does deep work. People who think only the surface matters are missing the story.

I love the idea of explaining a company's process as "deep work"! To me it resonates re Apple and I'm now intrigued on who else falls into that category.

For some reason Google does not seem to fit, possibly because of Xoogler anecdotes I've read here. GitHub seems close but maybe too scattered in many directions (for example, they seem to have some new huge feature in beta every other week). Airbnb does deep work from what I've seen (I attended an internal hackathon once). I wonder if that's not one of the strengths of YC and YC-picks, inherently...

Re: Why I will never buy another Samsung device

#478

Post by wilde » Tue, Feb 22, 2022, 1:03 PM UTC

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

The TV adware industry is reprehensible. All major brands do this. I think I’ve disabled it on my TV but don’t think just changing vendors will help.

Re: Why I will never buy another Samsung device

#479

Post by dfawcus » Tue, Feb 22, 2022, 1:03 PM UTC

BozeWolf wrote: post #210

aaaaaaaaata wrote: post #84

Earlier quoted context omitted.

13 months on a $300-$1300 device is defective, lol, what world is this?

In the eu it is 24 months. What kind of world do _you_ live in ;-)

As a minimum, some states have longer.

The UK has 6 (or 5 depending on part) years statutory consumer protection, and so didn't have to change anything when the EU brought in the 2 year period. I believe Ireland was in a similar position at the time.

We did end up changing stuff for the initial 6 month 'reversed burden of proof' protection

Re: Why I will never buy another Samsung device

#480

Post by sorokod » Tue, Feb 22, 2022, 1:04 PM UTC

wholinator2 wrote: post #469

sorokod wrote: post #459

Earlier quoted context omitted.

No offence, but the idea that a company will not try to make money of your private data just because you pay them is naive. Doing so would be comitting the cardinal sin of "leaving money on the table".

I hear what you're saying but maybe we shouldn't be fostering an economy where giant hands scrape every last cent off the table, potentially damage the table and the prospects of others who'd just like to sit there a moment.

That's right.

The only way to deal with this is to accept that the only calculus these companies make is a calculus of tradeoffs.

Then make sure that the tradeoffs are correct.