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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#181

Post by square_usual »

jiggawatts wrote: post #160

I avoid all things Samsung for a much more important reason: They spy on you mercilessly, up to about the same level as Facebook. For example, they take screenshots of what you watch on your Samsung Televisions! Don't believe me? Take it from them: https://www.samsung.com/us/business/samsungads/resources/tv-... and https://www.samsung.com/us/business/samsungads/insights/ You're not their customer, you're the product.…

I'm pretty sure just about every TV brand is doing this now. Roku and FireTV are well known - there's literal research papers out there about the tracking they do - and a ton of TVs come bundled with Roku or FireTV these days. AFAIK LG is also doing that but I don't have a quotable source on it.

Re: Why I will never buy another Samsung device

#182

Post by jamiewildehk »

chj wrote: post #149
viraptor wrote: post #123

Earlier quoted context omitted.

Here's something I noticed: the fans of Apple hardware know they can do this, because they... have to do this. I've had 9 or so different laptops in my life over the last 2 decades, from bargain bin models to latest high-spec Lenovo. The only times I've had to fix a laptop was twice in the last 3 years on work-assigned MBP (once the motherboard failed, another time the keyboard fell apart), then had to replace a fail…

My MBPs usually have battery issues after 3 years of use, by then well beyond warranty period. They always charge for insane amount of money for replacing a battery, when I always turn to a third party repair shop for about 10% of the amount given by Apple geniuses.

If you have the butterfly keyboard MBP, complain about the keyboard being broken, and you may well get it replaced under the "extended repair programme" - since the battery is glued to the topcase you also get a new battery.

Re: Why I will never buy another Samsung device

#183

Post by LilBytes »

spideymans wrote: post #142
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me. It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs. I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences. Dell was the…

To add as a counter point, I've only had positive experiences with Dell. And that's over 10+ years at work and personally.

It's never been more complicated than the normal:

1) "make sure your BIOS is upto date" hogwash, which I troubleshoot prior.

2) Acknowledge it's a hardware issue

3) Get a field tech to call me

4) Wait a day or two at most for parts, if not the same day

5) Tech comes out and replaces any parts at my place of work or home

6) Fixed

And this has been over years and years with Precision and XPS laptops.

Re: Why I will never buy another Samsung device

#184

Post by LilBytes »

_nalply wrote: post #178
spideymans wrote: post #142

Earlier quoted context omitted.

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me. It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs. I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences. Dell was the…

An alternative to have a company fix your expensive gadget is to do it yourself. I think about the Framework laptop. In your situation even if the company declined payment (then I wold be disappointed), I would have sucked it up and ordered a new trackpad and installed it myself. It's not the same but at least the consequences would not be so distastrous.

Yeah agreed, can't wait till they're available in Australia.

Re: Why I will never buy another Samsung device

#185

Post by LilBytes »

ByteJockey wrote: post #105
corndoge wrote: post #29

Earlier quoted context omitted.

What a ridiculous notion. The device costs over a thousand fucking euros! Samsung doesn't sell it with a warning that says "this device is for early adopters and won't be repaired should it fail due to a manufacturing defect." Any decent company would fix it, full stop.

> The device costs over a thousand fucking euros! Well yeah. Buying something early is the most expensive time to buy it. The inefficiencies haven't been worked out of the manufacturing process yet, and there's not an established wide customer base to spread the R&D over yet. Radios in the 1920s cost over 100 hours of wages for a lot of people. TVs in the 50s were stupid expensive. Computers in the early 60s were lit…

It's the true in everything, gen 1 version of cars, fridges, you name it.

I try to get gen 2 or later after a new revision.

I made an exception with my current car because all the electronics are new which to be frank are probably the biggest risk, but Isuzu engines, drive trains and gear boxes have barely changed in 10+ years. And they're the parts I'm more worried about and the 6 year warranty covers everything else.

But as you said, the same reliability can never be expected in consumables like computers, phones and the like.

Re: Why I will never buy another Samsung device

#186

Post by supernova87a »

teh_infallible wrote: post #45
StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

But make sure you have your 2fa backup codes! I replaced two phones in a short period of time, and overlooked the 2fa backups the second time. It’s easy to do if you’re not expecting a replacement.

Not sure if others noticed this, but Google Authenticator now offers a bulk export of all the codes in your app, so that you can clone them in a single step on another device. This is welcome for me at least because I was saving backup copies of the original 2FA QR codes separately, and each time a new device I would have to scan them all in one by one.

Re: Why I will never buy another Samsung device

#187

Post by LilBytes »

zuppy wrote: post #179
hedora wrote: post #43

We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all: https://www.samsungparts.com/ This site truly has to be experienced to be fully appreciat…

reding the entire thread here, i think you guys have a real issue with customer protection laws. here, we have an EU law that says that anything bought online can be returned in 14 days no questions asked. also, the warranty is for 2 years minimum. yeah, i know it’s a socialist law, but you can bet anything on the fact that corporations will get out of their way to increase their profit. maybe caring for people shoul…

Same in Australia, the Australian Competition and Consumer Commission don't fuck around. We were the first country in the world to force Steam to refund games too.

Re: Why I will never buy another Samsung device

#188

Post by AtlasBarfed »

spideymans wrote: post #142
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me. It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs. I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences. Dell was the…

The warranties are that worthless?

We really have no consumer protections in the US anymore.

Re: Why I will never buy another Samsung device

#189

Post by feupan »

spideymans wrote: post #142
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

Gosh. I hate Apple’s right to repair BS, but to this day Apple remains the only consumer electronics company that has provided a consistently positive technical support experience for me. It’s so hard to step out the Apple ecosystem when these other manufacturers have consistently screwed me over with repairs. I’m specifically calling out Dell, Samsung and LG here. All were utterly terrible experiences. Dell was the…

> months later had a non-functional trackpad, and they refused to do anything to rectify the situation

How is that not covered by the standard, mandated 1-year warranty? Did they pull the same BS described in the article?

Apple is no saint for this kind of stuff either though, I still remember the red humidity marker in the headphone jack that denied repairs to many people because of “water damage” (which was actually just sweat, probably)

Re: Why I will never buy another Samsung device

#190

Post by ovao »

2muchcoffeeman wrote: post #145
SV_BubbleTime wrote: post #66

Earlier quoted context omitted.

> I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. Oh, so, fraud.

Nope. They have a utility to test the battery capacity. They check your claim first and someone decides.

I’d imagine someone decides either based on the results of the tests not aligning with expectations (in which case —- cool), or because they’d rather not come out to a customer with a hard ‘no’ on a replacement, and essentially comp it as a courtesy. I wonder if in your case it’s simply been the latter.

Retail is hard. Perhaps less hard for Apple, but I wonder to what extent the retail store employees end up paying for stuff like this.

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