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Why I will never buy another Samsung device

lehtimaeki.medium.com

111–120 of 664 posts

Re: Why I will never buy another Samsung device

#112

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

The real problem I see here is that they are legally required to warranty the device but aren't doing it

Re: Why I will never buy another Samsung device

#113

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

this is the 3rd generation... hardly early adopter

No, 3rd gen for bendable screens is still preview stage. I would consider 5th gen pre-production. It really won't be mainstream until 8+.

Re: Why I will never buy another Samsung device

#114

Earlier quoted context omitted.

You must not be a Google phone user, or if you are: you got lucky. I owned 4 Google phones and only the original metal-case-with-trackball Nexus 1 lasted over 18 months. It’s the only phone that I replaced due to obsolescence. The one I managed to get repaired under warranty (Nexus 5 bootlooping death) lasted 1 week before dying the exact same way again. It look 2 weeks just to get it repaired. I switched to iPhone.…

I was just about to comment and say I was wondering the same thing because I am daily driving a Pixel 2 still, but may look to buy soon because of the flagging battery life and the lack of security updates. I was not aware Google Phone's had a reputation for aging off quickly since my brother is also in the same boat as me with his Pixel, is there someone who tracks phone reliability?

I also have a Pixel 2, which is still running fine except for battery life. I really like the dedicated fingerprint sensor on the back. It's been such a great feature that I'm shocked it's been dropped or replaced with in-display sensors in the newer models. IMHO, it beats Face ID which requires you to look at the device from the right angle.

Re: Why I will never buy another Samsung device

#115

Earlier quoted context omitted.

What a ridiculous notion. The device costs over a thousand fucking euros! Samsung doesn't sell it with a warning that says "this device is for early adopters and won't be repaired should it fail due to a manufacturing defect." Any decent company would fix it, full stop.

What does costing over $1000 have to do with anything? No one owes you anything. Furthermore all applicable warranties are communicated at time of purchase. Bottom line, if the risk adjusted return is not worth it, then don't buy it. You may not be an early adopter

Samsung can not just opt out of German warranty law by printing stuff on the box. They are required to prove the customer is at fault if a fault occurs within the fist six months after purchase, but I see no proof of wrong usage by the customer here.

Re: Why I will never buy another Samsung device

#116
post #103

Earlier quoted context omitted.

My $1500 Vizio TV just died 13 months into a 12 month warranty. They don't sell parts for TVs anymore, Vizio support just told me to trash it and buy a new one. Never again Vizio.

Interested to hear what brand you're switching to, and why you expect the situation to be different once you switch.

Switched to an LG OLED TV. My brother has had the same one for 3+ years so hopefully it'll last me a while.

I've honestly never had a TV just randomly die on me before, which is why I never buy the extended warranties. But Vizio not selling parts for expensive TVs just doesn't sit well with me, hence the "never again".

Re: Why I will never buy another Samsung device

#117

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Counterpoint: I've spent less on my 4 phones over the last ten years than a single new iPhone would cost today, including replacing a couple screens and batteries myself. I'm coming up on time for a new phone, but the iPhone prices have been keeping pace with my cumulative device total price so far.

Multiple hours' drive to the nearest apple store, so they offer no timeline advantage for me

Re: Why I will never buy another Samsung device

#118

Earlier quoted context omitted.

What does costing over $1000 have to do with anything? No one owes you anything. Furthermore all applicable warranties are communicated at time of purchase. Bottom line, if the risk adjusted return is not worth it, then don't buy it. You may not be an early adopter

Samsung can not just opt out of German warranty law by printing stuff on the box. They are required to prove the customer is at fault if a fault occurs within the fist six months after purchase, but I see no proof of wrong usage by the customer here.

Sounds like something that ought to be litigated in the courts. Maybe you can write to OP and suggest he file a lawsuit

Re: Why I will never buy another Samsung device

#119

We're not buying Samsung devices again for a completely different reason. We got a home remodel, with Samsung appliances because they looked decent and were priced reasonably enough for what we wanted. Mainly, a Samsung Refrigerator, Microwave, Stove and Dishwasher. Around the same time we also bought a Galaxy Note9 smartphone. 2 years later, only the Refrigerator and Microwave have survived. The Dishwasher broke aft…

It's not just Samsung though, you can run into problems with anybody. When we built our house my wife's company was doing a cross promotion with GE, so we were able to get a good discount on GE appliances and we loaded up. The dishwasher, microwave, washer, dryer, garbage disposal, and water softener are long gone. The stove has been a constant source of frustration, and the refrigerator has parts that haven't worked in years. I can assure you we will never own another GE appliance.

Re: Why I will never buy another Samsung device

#120

Earlier quoted context omitted.

I just don't buy overpriced, overpowered brand new shit. Can't be an alpha or beta tester for a multibillion dollar corp if you're the second owner, and already have heard any and all gripes about a model.

Buying an iPad hardly makes you a beta tester for brand new shit. They've been around for a while.

Not when you buy the latest model without doing comparisons of complaints with the last three models.

Funny how nobody has time for that, but plenty of time to

1) be without a device

2) complain

etc

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