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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#101

Post by hammock »

corndoge wrote: post #29
throwanem wrote: post #2

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

What a ridiculous notion. The device costs over a thousand fucking euros! Samsung doesn't sell it with a warning that says "this device is for early adopters and won't be repaired should it fail due to a manufacturing defect." Any decent company would fix it, full stop.

What does costing over $1000 have to do with anything?

No one owes you anything. Furthermore all applicable warranties are communicated at time of purchase.

Bottom line, if the risk adjusted return is not worth it, then don't buy it. You may not be an early adopter

Re: Why I will never buy another Samsung device

#102

Post by klodolph »

aaaaaaaaata wrote: post #99
klodolph wrote: post #95

Earlier quoted context omitted.

I think it should be longer, too. But you are given the option to purchase a 3 year warranty instead of a 1 year. There's also plenty of ways to damage a device. You could plug it into a damaged, cheap USB charger.

I just don't buy overpriced, overpowered brand new shit. Can't be an alpha or beta tester for a multibillion dollar corp if you're the second owner, and already have heard any and all gripes about a model.

Buying an iPad hardly makes you a beta tester for brand new shit. They've been around for a while.

Re: Why I will never buy another Samsung device

#103

Post by mfkp »

aaaaaaaaata wrote: post #84
klodolph wrote: post #46

Earlier quoted context omitted.

Sounds like it's out of the one-year warranty period. I think warranty periods for electronics should be longer, but I would also not expect replacement or repair for out of warranty devices, unless defective.

13 months on a $300-$1300 device is defective, lol, what world is this?

My $1500 Vizio TV just died 13 months into a 12 month warranty. They don't sell parts for TVs anymore, Vizio support just told me to trash it and buy a new one. Never again Vizio.

Re: Why I will never buy another Samsung device

#104

Post by userbinator »

fomine3 wrote: post #82
userbinator wrote: post #36

Earlier quoted context omitted.

I don't get the point of this design either, unless it's to show off deliberate planned obolescence. Two regular screens with ultra-narrow bezels on the butt edge would achieve the same effect, without the constantly stressed folding bit. I have some old (almost 10 years old now) smartphone LCDs and the pixels go right up to the edge of the glass itself.

If you made put two screen without bezel, you can't fold it.

Yes you certainly can, with an appropriately designed hinge.

Re: Why I will never buy another Samsung device

#105

Post by ByteJockey »

corndoge wrote: post #29
throwanem wrote: post #2

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

What a ridiculous notion. The device costs over a thousand fucking euros! Samsung doesn't sell it with a warning that says "this device is for early adopters and won't be repaired should it fail due to a manufacturing defect." Any decent company would fix it, full stop.

> The device costs over a thousand fucking euros!

Well yeah. Buying something early is the most expensive time to buy it. The inefficiencies haven't been worked out of the manufacturing process yet, and there's not an established wide customer base to spread the R&D over yet.

Radios in the 1920s cost over 100 hours of wages for a lot of people. TVs in the 50s were stupid expensive. Computers in the early 60s were literally hundreds of thousands of dollars. And all of these things were pretty garbage compared to what you think of today. Hell, the computer from the early 60s could probably lose a math race to a seasoned abacus veteran.

In exchange for the high risk and high payment, you get to play with something that might be cool, and you get bragging rights (depending on your personality type, one of these might excite you more than the other).

> Any decent company would fix it, full stop.

Well, probably. I'm not going to defend samsung here. They're acting pretty garbage.

But the point about new tech being risky, is entirely fair. If something's still exciting, it's probably a good idea for the risk-averse to avoid it.

Re: Why I will never buy another Samsung device

#106

Post by josephcsible »

StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Doesn't Apple pull the exact same scam, except that instead of scratches and paint chips, they say "water damage" is why they're denying your warranty claim?

Re: Why I will never buy another Samsung device

#108

Post by klodolph »

mfkp wrote: post #103
aaaaaaaaata wrote: post #84

Earlier quoted context omitted.

13 months on a $300-$1300 device is defective, lol, what world is this?

My $1500 Vizio TV just died 13 months into a 12 month warranty. They don't sell parts for TVs anymore, Vizio support just told me to trash it and buy a new one. Never again Vizio.

Interested to hear what brand you're switching to, and why you expect the situation to be different once you switch.

Re: Why I will never buy another Samsung device

#109

Post by jfoster »

I'm considering a "rugged phone" as my next one. They seem great. A bit chunky, sure, but more battery, better value & more durable. I don't need a paper-thin or foldable-screen phone. I'm a bit surprised how little attention this category of phones gets.
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