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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#71

Post by userbinator »

gjsman-1000 wrote: post #18

We're not buying Samsung devices again for a completely different reason. We got a home remodel, with Samsung appliances because they looked decent and were priced reasonably enough for what we wanted. Mainly, a Samsung Refrigerator, Microwave, Stove and Dishwasher. Around the same time we also bought a Galaxy Note9 smartphone. 2 years later, only the Refrigerator and Microwave have survived. The Dishwasher broke aft…

That makes me wonder if the Koreans living in Korea itself have the same experience with Samsung, or if its "KDM" products are built to a different standard than export ones.

Re: Why I will never buy another Samsung device

#73

Post by akent »

ikt wrote: post #8

> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?

FWIW my Pixel 4 is still going strong, haven't even thought of getting a replacement. My partner is on the previous Pixel 3 (released October 2018) and no complaints there either.

Re: Why I will never buy another Samsung device

#74

Post by rectang »

throwanem wrote: post #2

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

If you're going to make this critique, you should grapple with this passage from the article:

> As with any new technology it takes time to iron out early problems. Things break, need to be fixed, improved etc. That’s all fine! I wasn’t angry when the phone broke, I was angry when it wasn’t repaired.

Re: Why I will never buy another Samsung device

#76

Post by petarb »

My 65” curved Samsung TV started showing purple clouds on the LCD backlight a couple months after the warrenty expired. Never again, I don’t associate Samsung with high quality products anymore.

Other family members with Samsung appliances like fridge, drier and washer have had similar issues.

Re: Why I will never buy another Samsung device

#77

Post by dade_ »

I bought a Samsung Flip 5G, it is 1.5 years old now, and no issues with the display. The close sensor failed, which mean that my call kept going after I hung up, but Samsung repaired it under warranty.

I was actually surprised someone would never buy Samsung again for their hardware as they are reasonably good quality and design. Their software on the other hand is pretty awful and the main reason I will look at other brands when this phone needs to be replaced.

Re: Why I will never buy another Samsung device

#78

Post by PragmaticPulp »

2muchcoffeeman wrote: post #40
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway. I am still buying Apple products. So jokes on me.

I've been on the other side: Dealing with returns and warranty claims at scale, albeit at a much larger company.

You're not alone. A lot of people will invest a lot of time into lying, playing dumb, making threats (think people with a lot of Twitter followers threatening to broadcast how terrible your company is unless you give them exactly what they want) and other manipulative tactics to abuse warranty claims.

Ultimately this is why we had to become more strict about warranty claims. When half of your warranty claims are coming from people angling for free upgrades or demanding full-price refunds after many years of service (some of whom tried to demand to keep the hardware and get a refund), you quickly become numb to it. I guess companies like Apple can absorb the lies for a while, but eventually you have to make a choice between padding your margins to cater to the warranty abusers or becoming more strict on warranty claims.

Re: Why I will never buy another Samsung device

#79

Post by gjsman-1000 »

Also, in case anyone did not hear the news, Samsung's earbuds have been recently causing severe ear infections in some people from brief exposure - only 15-20 minutes with them was enough to give an Android Central reviewer an ear infection.

Apparently Samsung was using Nickel directly on the skin, and an acrylic alternative called acrylate that also has been known to cause irritation. 2 irritating substances, directly on the skin, in one pair of earbuds. Madness.

https://www.androidcentral.com/samsung-galaxy-buds-pro-ear-i...

Re: Why I will never buy another Samsung device

#80

Post by thfuran »

smcameron wrote: post #61
schmichael wrote: post #24

Earlier quoted context omitted.

You must not be a Google phone user, or if you are: you got lucky. I owned 4 Google phones and only the original metal-case-with-trackball Nexus 1 lasted over 18 months. It’s the only phone that I replaced due to obsolescence. The one I managed to get repaired under warranty (Nexus 5 bootlooping death) lasted 1 week before dying the exact same way again. It look 2 weeks just to get it repaired. I switched to iPhone.…

I have a Samsung galaxy S4 mini from 2014. I am going to need to replace it only because 1) 3G is disappearing, 2) youtube decided my phone was too old. There's nothing actually wrong with the phone.

An Android phone from 2014? Has it received a security update in the past five years?
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