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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#61

Post by smcameron »

schmichael wrote: post #24
ikt wrote: post #8

> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?

You must not be a Google phone user, or if you are: you got lucky. I owned 4 Google phones and only the original metal-case-with-trackball Nexus 1 lasted over 18 months. It’s the only phone that I replaced due to obsolescence. The one I managed to get repaired under warranty (Nexus 5 bootlooping death) lasted 1 week before dying the exact same way again. It look 2 weeks just to get it repaired. I switched to iPhone.…

I have a Samsung galaxy S4 mini from 2014. I am going to need to replace it only because 1) 3G is disappearing, 2) youtube decided my phone was too old. There's nothing actually wrong with the phone.

Re: Why I will never buy another Samsung device

#63

Post by userbinator »

hedora wrote: post #43

We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all: https://www.samsungparts.com/ This site truly has to be experienced to be fully appreciat…

Here’s a list of some of their model numbers

Model numbers for white goods tend to be "encoded", almost like a VIN; this isn't a Samsung-specific thing.

Re: Why I will never buy another Samsung device

#64

Post by jthrowsitaway »

StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Had a 12.5 month old iPhone 12 mini die recently and used Apple's mail in repair service ($400.) Getting technician's notes out of them (needed for a credit card extended warranty claim) has been nigh impossible after spending hours trying to get that artifact. About 2 months in at this point and they've sent plenty of stuff; none of what I've asked for. It's equivalent to dealing with the USPS on a lost package claim.

Re: Why I will never buy another Samsung device

#66

Post by SV_BubbleTime »

2muchcoffeeman wrote: post #40
atty wrote: post #11

I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…

I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway. I am still buying Apple products. So jokes on me.

> I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch.

Oh, so, fraud.

Re: Why I will never buy another Samsung device

#67

Post by ianlevesque »

schmichael wrote: post #24
ikt wrote: post #8

> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?

You must not be a Google phone user, or if you are: you got lucky. I owned 4 Google phones and only the original metal-case-with-trackball Nexus 1 lasted over 18 months. It’s the only phone that I replaced due to obsolescence. The one I managed to get repaired under warranty (Nexus 5 bootlooping death) lasted 1 week before dying the exact same way again. It look 2 weeks just to get it repaired. I switched to iPhone.…

You don’t need to miss Google’s keyboard: https://apps.apple.com/us/app/gboard-the-google-keyboard/id1...

Re: Why I will never buy another Samsung device

#68

Post by Panini_Jones »

I will never buy from Samsung again either.

I bought a 49" monitor from them in January. A week later, I had two lines of dead pixels. I'm still trying to get them to repair it and customer service has been the worst. Moreover, the warranty online was incorrect. They said they would fix it but they haven't yet. It's been weeks. A nice $1k spent on a very frustrating experience.

Re: Why I will never buy another Samsung device

#69

Post by TillE »

userbinator wrote: post #36
klodolph wrote: post #4

I am truly, deeply, unsurprised that foldable phones fail along the seam. I know that's not the point of the post, and I'm not blaming the author. It just seems like such a ridiculous concept in the first place. My old flip phone had its own problems, and there wasn't even a display along the seam.

I don't get the point of this design either, unless it's to show off deliberate planned obolescence. Two regular screens with ultra-narrow bezels on the butt edge would achieve the same effect, without the constantly stressed folding bit. I have some old (almost 10 years old now) smartphone LCDs and the pixels go right up to the edge of the glass itself.

It's really incredible how much technology and marketing has gone into removing a tiny seam (which is actually not even fully removed anyway).

Re: Why I will never buy another Samsung device

#70

Post by gjsman-1000 »

achow wrote: post #60
StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Who remembers Macbook's 'Staingate'[1]. I had that and was refused service multiple times. I managed to get it repaired only after it became a big issue - there were many (thousands or more) affected customers who started making noise online - then Apple grudgingly announced free repairs of the screen. I was living with damaged screen for many months. [1] https://news.ycombinator.com/item?id=9223197 The top comment i…

I remember it - but Apple did, thankfully, turn around and say it was an issue, and refunded anyone who paid for repairs before the announcement.

My Samsung Galaxy Note9 literally had a firmware update go out that, looking on Samsung's forums, caused calls to drop like flies completely at random. Once you updated to that firmware, there's no going back and no hardware replacement will fix the issue. There is absolutely no fix months later, no acknowledgement there is an issue, and no fix of any kind. We had to get an iPhone because you can't run a business when you are apologizing over email daily for a missed call.

Not saying Apple is great - but Samsung has objectively worse problems.

Edit: And it's not just their phones. My experience with their appliances is unbelievably cursed. https://news.ycombinator.com/item?id=30424010

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