I’m surprised that anyone finds this surprising. These foldable phones with their soft plastic screens feel so cheap and gimmicky.
Why I will never buy another Samsung device
31–40 of 664 posts
Re: Why I will never buy another Samsung device
#32Honestly I'm pretty sure I won't ever buy another Samsung phone too, after my last experience. I bought an S20 Ultra after a price drop, it was still a very pricey phone. The camera was one of the best at the time and that sold it to me. I also bought the official Samsung hardened leather case.
The phone was a large glass-sandwich (AFAICT all their flagships still are), and within a week the glass on the side and a little on the back had cracked, just through being carried around in my pocket, in its official case the whole time.
I had a hell of time getting a refund out of Amazon ("We'll see what the manufacturer's warranty says" "no, this is your issue, you are the retailer and you'll give me a full refund because you sold me something that's clearly not fit for purpose")
Why are they selling things which are so expensive and so fragile?
I've gone over to the dark side now (iPhone 12 pro) for the first time, and while the software stack is not markedly superior on either side (IMHO), the hardware is far better designed and much more robust.
Re: Why I will never buy another Samsung device
#33Re: Why I will never buy another Samsung device
#34It is unfortunate (and much more) that this purchaser is not being treated well.
I am mostly an early adopter (sometimes joking that I refuse to use software past the alpha stage)... But a foldable screen? I am deeply skeptical that this will be reliable anytime in the next two decades.
Re: Why I will never buy another Samsung device
#35If the phone was in a case where did the damage come from?
According to the article, it wasn't in a case for the first month, but more importantly, the magnitude of the damage is what makes the Samsung assessment remarkably suspect. Certainly seems like a really bad experience with Samsung.
I mean, maybe. I have had glass screens shatter with similar damage to the body of the phone.
Re: Why I will never buy another Samsung device
#36I am truly, deeply, unsurprised that foldable phones fail along the seam. I know that's not the point of the post, and I'm not blaming the author. It just seems like such a ridiculous concept in the first place. My old flip phone had its own problems, and there wasn't even a display along the seam.
I don't get the point of this design either, unless it's to show off deliberate planned obolescence. Two regular screens with ultra-narrow bezels on the butt edge would achieve the same effect, without the constantly stressed folding bit. I have some old (almost 10 years old now) smartphone LCDs and the pixels go right up to the edge of the glass itself.
Re: Why I will never buy another Samsung device
#37> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."
"risk of a new technology" oh you mean the thing that has the most failures in any electronic design that includes it?
Yes, I think vendors should not have put this out on the market, but it seems people were very happy to pay for such a gimmick.
To me it was obvious this was a giant failure point. It's not risky when you know it's going to fail. Maybe a tradeoff is a better name for it.
Re: Why I will never buy another Samsung device
#38I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…
Similar experience with the airpods. They stopped pairing right. Walked in to the store, they ran through some basic tests, plugged their diagnostics tool in, then handed over a new pair and it was done all on the same day.
Re: Why I will never buy another Samsung device
#39We're not buying Samsung devices again for a completely different reason. We got a home remodel, with Samsung appliances because they looked decent and were priced reasonably enough for what we wanted. Mainly, a Samsung Refrigerator, Microwave, Stove and Dishwasher. Around the same time we also bought a Galaxy Note9 smartphone. 2 years later, only the Refrigerator and Microwave have survived. The Dishwasher broke aft…
We have a Samsung fridge and the ice maker has a major unfixable design flaw (gets jammed with ice). One of the cables in the fridge also has a known design flaw.
I guess we should be lucky our stuff isn’t catching on fire like most Samsung products do (at least when they are not supposed to be).
Re: Why I will never buy another Samsung device
#40I remember fondly when I had an iPod, the one time I had an issue with it (can’t remember what, honestly), I just walked into an apple store and probably 5-10 minutes later walked out with a new device, free of charge, no questions asked (after they tried resetting it once) I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it p…
I used to abuse new iPhones, and before the warranty ran out claim that the battery life was not up to scratch. They always replaced my phone. Once I got a new phone when the damage was clearly my fault but I played dumb anyway.
I am still buying Apple products. So jokes on me.