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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#21

Post by StopHammoTime »

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them instantly.

I recommend Apple phones to everyone in my family for the specific reason that if you have a broken Apple device, you can walk into an Apple store and get it fixed.

Re: Why I will never buy another Samsung device

#22

Post by DrScump »

rhuru wrote: post #19

My Samsung s21 ultra camera stopped working after a Samsung update. This is pruely a botched app upgrade. Samsung wants me to try a factory reset as solution but I have too much of data to do that. Might move to pixel next.

If there's a Best Buy in your area, ask what hours the Samsung specialist is on site.

Re: Why I will never buy another Samsung device

#24

Post by schmichael »

ikt wrote: post #8

> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?

You must not be a Google phone user, or if you are: you got lucky. I owned 4 Google phones and only the original metal-case-with-trackball Nexus 1 lasted over 18 months. It’s the only phone that I replaced due to obsolescence.

The one I managed to get repaired under warranty (Nexus 5 bootlooping death) lasted 1 week before dying the exact same way again. It look 2 weeks just to get it repaired.

I switched to iPhone. I can’t remember what number even though I’m typing on it because it doesn’t matter. It works as well today as the day I bought it. (Although I do miss Google’s keyboard)

Re: Why I will never buy another Samsung device

#25

Post by s1mon »

Folding LCDs have been a solution in search of a problem for years. Maybe they looked cool in some ID rendering or model, but I’ve never understood why anyone would want one other than the novelty factor. And as has already been pointed out, they’re destined for failure at the fold.

Re: Why I will never buy another Samsung device

#26

Post by reb »

MerelyMortal wrote: post #16
ikt wrote: post #8

> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?

Technically everything is aging, unless you have a process to halt time.

There's no user(name) I'd trust more to deliver this kind of wisdom, MerelyMortal.

Re: Why I will never buy another Samsung device

#27

Post by klodolph »

jtchang wrote: post #7

I can feel my blood boiling for you. In fact I'm in the market for a new phone and stories like this make me actively want to avoid Samsung. As companies get larger and larger they will tend to make choices that are suboptimal to consumers. Cynical me says that Samsung is seeing above average warranty claims on these foldable phones. Thus they need to get them down so some manager somewhere decides that they will enf…

As companies get larger, they tend to make choices that benefit individuals within the company, at the expense of the company at large.

Somebody was told to invent a new type of phone, something that will "wow" people. That's the flip phone.

Somebody was told that the warranty claims were coming in too fast, and need to be reduced.

Same reason people at Google keep launching new products. It doesn't make Google look good, it doesn't achieve Google's goals, it makes L5s promotable to L6s.

Re: Why I will never buy another Samsung device

#29

Post by corndoge »

throwanem wrote: post #2

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

What a ridiculous notion. The device costs over a thousand fucking euros! Samsung doesn't sell it with a warning that says "this device is for early adopters and won't be repaired should it fail due to a manufacturing defect." Any decent company would fix it, full stop.

Re: Why I will never buy another Samsung device

#30

Post by [deleted] »

klodolph wrote: post #4

I am truly, deeply, unsurprised that foldable phones fail along the seam. I know that's not the point of the post, and I'm not blaming the author. It just seems like such a ridiculous concept in the first place. My old flip phone had its own problems, and there wasn't even a display along the seam.

[deleted]
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