I’m sure someone in these companies has made a spreadsheet that shows permissive repair and replacement policies cost $X million a year, but it probably doesn’t take into account that the experience with the iPod directly led to me purchasing multiple iPhones and Macs.
Why I will never buy another Samsung device
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Re: Why I will never buy another Samsung device
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#15> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."
Re: Why I will never buy another Samsung device
#16> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?
Re: Why I will never buy another Samsung device
#17> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."
Better to wait for it to mature first in newer versions than to jump into the hype squad and leave disappointed.
Re: Why I will never buy another Samsung device
#18We got a home remodel, with Samsung appliances because they looked decent and were priced reasonably enough for what we wanted. Mainly, a Samsung Refrigerator, Microwave, Stove and Dishwasher. Around the same time we also bought a Galaxy Note9 smartphone.
2 years later, only the Refrigerator and Microwave have survived. The Dishwasher broke after a year, and was replaced with a new Samsung which also broke in a year, and we replaced it with Bosch. The Stove's burners just stopped working and couldn't be fixed by the repairman, so that was replaced (with a non-Samsung one).
As for the surviving appliances, Samsung had the ingenuity to build the Microwave's control electronics inside the microwave door, the thing most likely to get slammed, so we're babying the microwave or otherwise that would have almost certainly died from that idiotic decision. Even though the refrigerator is still standing, the "stainless steel" is apparently so thin it's covered in dents from when children left drawers open next to it, something stainless steel should be resistant to.
Lastly, the Note9 after a year became slower than a snail crawling up a rock (crashed constantly opening even basic apps like Outlook) and no battery replacement or factory reset could revive it. Also began dropping calls randomly and constantly, and apparently it was a botched firmware update that randomly affected people with absolutely no fix. Replaced with iPhone 13 Pro.
Never again.
Re: Why I will never buy another Samsung device
#19Samsung wants me to try a factory reset as solution but I have too much of data to do that. Might move to pixel next.