I’d recommend replacing Intercom on your marketing site with your own product. I know they serve different purposes, but I think it would be much more impactful seeing you ‘dog food’ your own product.
Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
51–60 of 66 posts
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#52Earlier quoted context omitted.
Awesome! Thanks! Would love to see a developer tier. We aren't launched yet so it's always hard to integrate something into the product when you don't exactly know when that will be and have to pay in the meantime. Even if it's EXTREMELY limited (10 tracked users or something) as long as I don't get kicked out I would be happy.
Great feedback! We're gonna add this very soon, like before your free trial ends. Please shoot me a message kai@1flow.app and I'll make sure you get a tier you're happy with :)
The company I work for does it this way: you sign up without a CC, and you get access to an environment that has all the features, but you're not allowed to use it in prod, and it shows a "you're using this product in test mode" banner on the widget. Maybe that's something you could consider.
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#53Earlier quoted context omitted.
Great feedback! We're gonna add this very soon, like before your free trial ends. Please shoot me a message kai@1flow.app and I'll make sure you get a tier you're happy with :)
The company I work for does it this way: you sign up without a CC, and you get access to an environment that has all the features, but you're not allowed to use it in prod, and it shows a "you're using this product in test mode" banner on the widget. Maybe that's something you could consider.
Thanks for the suggestion - think it might be a valid approach for us.
I saw that "...works 100% identical in production and development mode, except that we don't backup the data from development apps nearly as often" - so does this mean you don't really prevent users from using it in prod if they want to, but just warm them that this may result in loss of data and therefore is not recommended?
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#54I’d recommend replacing Intercom on your marketing site with your own product. I know they serve different purposes, but I think it would be much more impactful seeing you ‘dog food’ your own product.
Thanks for this feedback, we're currently showing a pop-up 1Flow widget when you first visit our site, although Intercom is there for the chat communication. I think we would actually replace it soon with our floating widget - def much more powerful demo then!
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#55I can imagine that business leadership would really want something like this, but as a user I honestly couldn't hate anything less than these distracting popups. We're building something similar for user feedback in our application, but they're inline and activated by user interaction. Louder, attention grabbing things like these may increase response rate, but drastically reduce the user experience in my opinion, especially for existing users who often want to finish their task and move on.
Regardless, congrats on the launch.
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#56Site bug report: on the pricing page the 'Use cases' and `Features` links in the footer are throwing errors in the browser console. I guess they are trying to jump to a specific section on the home page without going to the home page first.
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#57Earlier quoted context omitted.
The company I work for does it this way: you sign up without a CC, and you get access to an environment that has all the features, but you're not allowed to use it in prod, and it shows a "you're using this product in test mode" banner on the widget. Maybe that's something you could consider.
Thanks for the suggestion - think it might be a valid approach for us. I saw that "...works 100% identical in production and development mode, except that we don't backup the data from development apps nearly as often" - so does this mean you don't really prevent users from using it in prod if they want to, but just warm them that this may result in loss of data and therefore is not recommended?
Well, we do actively say that you're not allowed to use it in production, and we have the banner to try and discourage it, but we also actively look for suspicious usage patterns on dev accounts.
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#58I can imagine that business leadership would really want something like this, but as a user I honestly couldn't hate anything less than these distracting popups. We're building something similar for user feedback in our application, but they're inline and activated by user interaction. Louder, attention grabbing things like these may increase response rate, but drastically reduce the user experience in my opinion, es…
We are actually considering in-line, subtle feedback widgets as a next step. I am with you in that this pop-up style can be less appealing to certain users. Although by asking user for opt in / opt out initially would help, I do like the approach of more subtle, embedded feedback widgets.
Feedback like this is what makes HN great. Thank you!
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#59Very interesting! Does this work with Expo RN projects?
Re: Launch HN: 1Flow (YC W22) – In-product user feedback for web/mobile apps
#60Site bug report: on the pricing page the 'Use cases' and `Features` links in the footer are throwing errors in the browser console. I guess they are trying to jump to a specific section on the home page without going to the home page first.
Thanks for reporting this! Yeah we'll fix them, poor navigation...